Team Leader: Agents

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Position** Team Leader will consult with agents and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will...

Call Center Team Leader Wanted A1 Group SA requires require a dynamic Team Leader to spearhead an create a team for a market leading insurance campaign. This position entails directing and managing sales agents, securing targets and leading a successful team holistically. This position is for a target orientated individual who is energetic, ambitious and...

**Leading and managing a team of 15 - 20 agents** **Coaching and developing agents i.e. daily, weekly and monthly** **Total performance management, disciplinary measures, monitoring and driving team targets** **Attendance and leave management process and updating matrix** **Quality management/improvement through call evaluations for each agent...

**About Company** At Inala Money Group, we aim to change the face of debt counselling in South Africa and making a difference like no other. To achieve our goal, we need an individual who is looking to gain experience in the debt field and ready for a new challenge especially in our current climate working remotely. **The role** We require a dynamic Team...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Sales Team Leader** **Who are we and what do we believe in?** Our purpose is to deliver solutions to consumers who are over indebted, build trust with them and support their ability to achieve their financial goals. We’re deeply digitally focused, highly energetic, and very ambitious. Infinity Group forms part of the Balfour Group which was founded in...

**Sales Team Leader Cape Town** Lead and manage a team of Call Centre Sales Agents to achieve exceptional results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day and/or night shifts on site in Cape Town CBD Strong contact Centre operations know how Effective people management skills Able to...

**National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**KNOWLEDGE AND SKILLS**: Proficiency in MS Office Good interpersonal & conflict resolution skills Good team leadership and people management skills Grade 12 / Matric essential Diploma/Degree Advantageous Previous Team leader experience within a Contact Centre environment BPO Experience Essential Telecommunication experience highly advantageous Good...

**Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

**Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

**Qualifications and Experience**: - Matric (essential) - Related Diploma or degree (advantageous) - Clear ITC and criminal record (essential) - Min. 2 years’ Debt Collection experience (essential) - Min. 2 years’ Debt Review experience (essential) - Min. 2 years’ Team Leader experience in a collections environment (essential) - POPI knowledge...

The **Insurance Team Leader **will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents. **RESPONSIBILITIES**: - Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met - Provide...

**Overview**: As a Sales Team Leader, you play a crucial role in ensuring exceptional service delivery to our valued clients. Your leadership, guidance, and mentorship to a team of Agents are the pillars that uphold our commitment to excellence. **Key Responsibilities**: **Operational Excellence**:Drive the operational agenda by providing daily direction...

The Role: **Team Leader â?? Inbound Contact Centre** **Cape Town** **Shift environment** **OVERALL PURPOSE OF JOB**: The position of the Team Leader is to lead an inbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in...

**Call Center Team Leader** A1 Financial Services is an authorized Financial Service Provider and we require a dynamic Team Leader to spearhead an insurance sales campaign. This is for one of the leading insurers in South Africa. This position entails directing and managing sales agents, securing targets, and leading a successful team holistically. This...

**Call Center Team Leader Wanted** A1 Financial Services is an authorized Financial Service Provider, and we require a dynamic Team Leader to spearhead our long-term insurance sales campaign (Funeral) for a leading insurance brand. The role is for an established Team Leader with a view of growing into the Campaign Manager. This position entails directing...