Team Leader
3 weeks ago
Our growing Debt Review Firm in Cape Town is looking for you if - You are goal driven and can drive a team, ambitious and have leadership skills.
**Responsibilities**:
- Lead by example and remain focused on campaign targets and mission.
- To manage the team effectively to ensure targets are met on a daily, weekly and monthly basis.
- Analyse agent performance, productivity and disposition of chats/ calls using the dialer reports and to coach, train, upskill and discipline process with agents accordingly
- All tasks allocated to you by Directors or Sales Manager are completed as priority.
- Manage, motivate and monitor agents including addressing issues of: punctuality, dress code, general workstation tidiness, attendance, noise levels, coaching, performance, attitude and behavior.
- Conduct a 121 coaching session with agents once a week.
- Provide plan of action when performance targets are not met daily.
- The Team Leader motivates the team and assesses performance. He/ she will provide help to the Sales Manager including assistance where required, and he /she will also keep management updated on team performance.
**Required experience**:
- Matric
- Ability to assist/ coach the team of 50+ agents
- Minimum of 2 years Team Leader experience
- Excellent motivator to the team
- Experience in debt review a +
- Computer literate - Compulsory Excel and other MS packages
- Ability to manage time effectively and to prioritize tasks
- Customer liaison and the ability to communication effectively
- Demonstrate the ability to meet and exceed determined targets
- Ability to build strong client relationships telephonically and interpersonally
- Persuasion skills
- A high level of accuracy and the ability to go over and beyond to succeed
**Salary**: R6,500.00 - R8,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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