East Africa Specialist

3 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor - New Vacancy - East Africa Specialist / Reservationist**

**Luxury Lodge - Cape Town (Head Office)**

**Requirements**:

- Minimum 2/3 years reservationist experience within the Hotel/Lodge industry.
- Experience in managing reservations for a group of properties preferable.
- Excellent communication and interpersonal skills.
- Must have reservations experience in Tanzania.
- Ability to handle a fast-paced work environment while maintaining attention to detail and accuracy.
- Keen understanding of turnaround times when communicating with guests and agents.
- Strong organizational and time-management skills.
- Demonstrated ability to work effectively in a team environment and provide timely and professional services to guests.
- Strong Opera Skills.
- Microsoft Office Skills.
- High communication skills, verbal and written.
- OTA - responses.
- Attention to Detail.

**Description**:

- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.

**Package on offer**:

- Highly negotiable.

**Starting Date**: ASAP.

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