Production Support Specialist

6 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Production Support Specialist C

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Monitor data pipelines, databases, and ETL processes to identify and resolve production issues.
- Monitor data loads, transformations, and data quality checks.
- Investigate incidents, perform root cause analysis, and implement corrective actions.
- Work closely with data engineers, database administrators, and business analysts to understand data requirements and system dependencies.
- Collaborate with cross-functional teams to identify and resolve production issues.
- Create and maintain documentation related to production issues and resolutions.
- Implement and maintain processes and procedures to improve production support.
- Provide daily, weekly, and monthly reports on system performance and issue status.
- Coordinate with development teams to ensure proper deployment and release of software updates.
- Participate in on-call rotation and respond to production issues after business hours.
- Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues.
- Provide severity and scope analysis of issues, inquiries and requests.
- Maintain ownership until resolution of technical issue.
- Handle and execute side projects independently.
- Provide a concrete explanation of resolutions to issues.
- Evaluate production support process and provide feedback.
- Design production support procedures, policies and documentation.
- Organize multiple production issues, customer requests and inquiries from other sources.
- Delegate resolving issues, requests when required.
- Installs, configures, troubleshoot, monitor and maintain software.
- Update and upgrade software timely.
- Preferred Qualification - Bachelor’s degree in either Computer Science, Engineering, or Information Systems.
- Minimum Experience: 2-5 years of experience in Production Support or related role.
- Incident management tools.
- Microsoft Office tools.
- SQL
- Have a strong understanding of data warehousing principles and methodologies, including Extract, Transform, Load (ETL) processes.
- Excellent problem-solving, analytical, and organizational skills.
- Strong communication and interpersonal skills.
- Able to work independently and as part of a team.
- Highly detail oriented.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Excellent problem-solving and analytical skills.
- Effective communication skills to collaborate with cross-functional teams effectively.
- Familiarity with ITIL processes and procedures.
- Willingness to participate in on-call rotation.

You will have access to:

- Opportunities to network and collaborate.
- Opportunities to innovate.

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Job Details

Application Closing Date

21/02/24

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