Production Support Specialist
2 months ago
Job Description
Hello Future Production Support Specialist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- To schedule operational time by ensuring information systems equipment are effectively utilised and coordinate preventive maintenance with operating requirements
- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Resolving of escalated queries within required SLA period from Contact Centre
- Ensure appropriate IT Operational times are scheduled and monitor achievements against execution
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related IT Production information, incident reports, daily stats etc.
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you can:
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
- Ensure information systems equipment effectively are utilised and coordinate preventive maintenance with operating requirements.
- Ensure IT Front-end and Back-end process and product enhancements and make recommendation to improve service and processes for 3rd tier support of FNB IT products
- Manage own development to increase own competencies
- Remain abreast of Front-end and Back-end products and process developments
post
fnb
LI-GS1
Job Details
06/11/24
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