Finance Systems Support Lead

3 months ago

Cape Town, South Africa M&C Saatchi Group Full time

We are looking for a Finance Systems Support Lead for our Cape Town support team.

The M&C Saatchi Group Finance Systems team is responsible for supporting and enhancing the use of NetSuite (ERP) and Adaptive Insights (forecasting/consolidation) across the M&C Saatchi plc global group. The team comprises four UK based employees and this role will form part of the support team based in Cape Town.

The focus of this role will be to lead a team to provide high quality expert financial systems support to users and proactively assist in training and user education. You will create and maintain administration and user documentation and aid in the identification of functional improvements and participate in their design, testing and implementation. You will also provide project support for solution implementations and rollouts.

**ABOUT THE ROLE**

**Responsibilities**:

- Coordinate the work of the Finance Systems Support Analysts to ensure the team provide high quality and expert financial systems support to our global user community.
- Provide periodic reporting on the throughput and volume of open cases and performance against agreed SLAs.
- Manage user support calls in a timely manner using agreed incident management processes and systems and within agreed SLAs.
- Manage user expectations in a professional and customer orientated manner to provide a high-quality customer service.
- Continuously strive to improve service, processes, and use of Finance Systems
- Assist in the maintenance and coordination of user setup and security.
- Actively engage in projects being undertaken to improve finance systems, including the testing of new processes to ensure they meet business requirements.
- Aid in the identification of functional improvements by understanding the root cause of user issues.
- Develop an understanding of customised NetSuite solutions and peripheral integrated systems.
- Create and maintain administration and user documentation. Ensure all relevant documentation is stored and published within appropriate systems (i.e. virtual files and Intranet).
- Assist in the creation and maintenance of training documentation and scripts. Assist in the provision of training courses as required, to ensure all Finance users have the appropriate knowledge for their role.

**ABOUT YOU**

**What you bring**:

- Previous experience of supporting NetSuite, additional finance systems experience a plus.
- Previous experience managing staff.
- Willingness to learn new systems and underlying technologies to problem solve.
- Excellent finance transactional processing knowledge gained within an operational Finance or systems role.
- Excellent communication and negotiation skills in a service-oriented environment.
- Ability to multi-task and work under pressure with excellent time management skills.
- Although teamwork is vital, an ability to work on your own, therefore taking the initiative and having a desire to get the job done.
- Ability to adapt to and implement change.
- A flexible approach and a can-do attitude a must.
- Experience working in a global organisation with complex structures.
- Ability to work with others remotely is essential as team is split over multiple locations and support is provided to a global user base.
- Experience within a support and training function.

**WHAT WE OFFER**

**APPLICATIONS CLOSE: 20 October 2024.**

**ABOUT M&C SAATCHI GROUP**

M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data and technology, to help clients Navigate, Create and Lead Meaningful Change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, Middle East & Africa, Asia and Australia.

M&C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity. As part of this, M&C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).
- #LI-JM1_

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