Group Finance Systems Administrator

7 months ago

Cape Town, South Africa Ten Group Full time

**Overview**

TEN Lifestyle Group became a public company (AIM listed) in the UK in November 2017. A key part of supporting this continuing growth in the business is to digitalise Finance to make it “fit for the future” and develop “best in class” processes, systems and controls that we can leverage.

You will work with people within the financial department across all regions and other stakeholders in the business across the globe.

**Who We Are**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

**Looking ahead, Ten's strategy revolves around four key areas**:

- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition

**Key Responsibilities**
- Maintain Current financial system eco system integrity and changes across group
- Maintain Merchant Accounts, manage relationship with external account managers, be the point of contact on new merchant projects
- Generate Reports on merchant activity, troubleshoot payment methods and find solutions for new payment methods
- Maintain finance related functions on internal platforms
- Be point of contact for other departments on Merchant issues, queries
- Act as Subject Matter Expert and Super User for systems used in Finance Department, solutions and best practices.
- Triage and trouble-shoot Finance systems requests; signpost resources to encourage self-service; help Finance teams navigate change processes.
- Monitor and track Finance requests and incidents, identifying trends and root causes
- Develop plans for remediation of repeat issues, and work closely with Finance and other functional teams to deliver in an appropriate timeframe.
- Create and update Standard Operating Procedures online with SharePoint
- Partner with Finance teams to understand their system needs - whether pain points causing inefficiencies, or future needs due to changing business requirements
- Develop resources and deliver teach-ins to address knowledge gaps across Finance, including the evolution of a super user network.
- Assist in on-boarding and training new staff on Financial Systems Eco System
- Collaborate cross-functionally with primarily Technology, Product and IT to understand the development roadmap pipeline, and assess any impacts on core Finance systems
- Communicate progress updates to relevant parties both formally and informally, internally and externally.
- Ongoing commitment to continuous professional development; completing relevant certifications in a timely manner when necessary.
- Carry out additional, reasonable duties as may occur from time to time as instructed by members of Senior Management.
- Recommend control and process improvements both in Finance and across departments.
- Ad hoc projects & analysis within the Group Finance remit
- Actively seek help of AI to assist with solutions

**Requirements**:

- Must have a Relevant BCom/BSc/Btech Degree or Diploma
- 3+ Years experience in similar role
- Proficiency in Python coding language advantageous but not required
- Good understanding of financial accounting, systems, processes and controls (Accounting qualification preferable or knowledge built through experience)
- Experience in implementation of financial systems and preferably experience on modules of Microsoft Dynamics 365 Business Central
- Experience with Microsoft Eco-System; SharePoint, Power Automate (Microsoft Power Apps), Power BI highly beneficial.
- Experience in internally build CRMs/platforms and ext

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