Quality Assurance Rep

2 weeks ago


Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.

**What You'll Bring**:

- Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy
- Provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Delivers actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions with necessary colleagues
- Provides feedback to call center team leaders and managers
- Collaborates with onshore teams to discuss process efficiencies
- Executes other duties as assigned
- Experience in a call center or quality services environment
- Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
- Capable of working independently in a remote setting
- Ability to execute on decision making responsibilities
- Understanding of current Canadian credit laws and regulations
- French speaking is a plus
- Familiarity with quality review programs including Verint, Salesforce
- Familiarity with call recording programs such as Avaya and Amazon Connect.
- Knowledge of Microsoft Office products, with emphasis on Excel
- Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
- Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting

**Impact You'll Make**:
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Rep III, Consumer Operations Support



  • Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will...

  • Quality Assurance

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa TalentCru Full time

    Our client is in search of a talented and dedicated Quality Assurance Professional to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you!Must possess a suitable tertiary qualification in Engineering/Quality Control.A Quality Control/Management...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Technician The purpose of the role is to conduct quality assurance assignment to monitor compliance, internal policies, procedure and applicable regulations or laws. **Qualification**: - National Diploma in...


  • Johannesburg, South Africa Edge Executive Search Full time

    Quality Assurance Tester - 2023-06-27 - 2023-07-05 - Contractor - JHB003264 - Information Technology- Gauteng, JHB - Central - Hourly Basic Plus Commission (Market related, Negotiable)- QA Test to join the team and assist with projects. - We have an opportunity for a Quality Assurance Tester with one of our banking clients on a contract...


  • Johannesburg, South Africa Six Sense Consulting Full time

    **Qualification**: - National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/Finance **Experience**: - Two (2) years experience as an Internal Auditor in a short-term/ non-life insurance company - OR - Two (2) years experience doing Quality Assurance in a short-term/ nonlife Insurance company. **Quality Assurance Reviews and Projects** -...

  • Quality Assurance Manager

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Hire Resolve Full time

    Hire Resolve's client is currently seeking a highly skilled Quality Assurance Manager to join their team. As a Quality Assurance Manager, you will be responsible for ensuring that all products and processes meet the company's high quality standards. You will oversee the quality assurance team and implement effective quality control measures.Requirements...

  • Quality Assurance Analyst

    Found in: Talent ZA C2 - 14 hours ago


    Johannesburg, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...


  • Johannesburg, South Africa Lakwema Consulting Full time

    Purpose: They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company. Key Accountabilities (included but not limited to): Set and guide standards which will form the foundation of quality assurance and quality improvement across all our...


  • Johannesburg, South Africa LENOHLAHLA CONSULTING Full time

    JOB DETAILSJob Title Quality Assurance Specialist Job Type Permanent Division Control Functions Department Quality Assurance EE Occupational Levels Level 6: Specialists Location - Town / City Johannesburg Location - Province Gauteng Location - Country South Africa Job Advert Summary Performs complex level proactive (risk) reviews, quality assurance...


  • Johannesburg, South Africa Stonebridge HR Solutions Full time

    We are looking for an QA/QC Supervisor for a company within the FMCG industry in the Nasrec area in Johannesburg, you will be responsible for the overall supervision and monitoring of quality and food safety assurance activities for the site organisation. **Requirements**: - Diploma or degree Food Tech/ Biotech/ Food & Nutrition or Analytical Chemistry -...


  • Johannesburg, South Africa JoburgJobs.co.za Full time

    We are looking for a qualified Quality Assurance Analyst that will be responsible for ensuring the quality and reliability of software products or services. - Attention to Detail - Analytical - Great communication Skills - Organizational and Time Management - Teamwork and Collaboration **Tasks and Duties**: - Designing, developing and documenting...

  • Administrator Quality Assurance

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...


  • Johannesburg, South Africa PC Staffing Solutions Full time

    **PURPOSE OF THE JOB**: Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

  • Quality Assurance Officer

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa MNA Recruitment Full time

    A global pharmaceutical company has a vacancy for a Quality Assurance Officer.Job Purpose: To ensure that the Group quality systems are in compliance to local regulations and are aligned to Quality Directives: Responsible for the overall management of Change Controls within the Group, Assist Senior QA Manager with the rollout of Training Plans to all...

  • Quality Assurance Administrator

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Ad Talent Africa Full time

    This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call...


  • Johannesburg, South Africa Proficos Full time

    We are looking for an enthusiastic Quality Assurance Manager to join our team in Sebenza Edenvale. We are ideally looking for someone from the Cosmetic or Pharmaceutical industries who has been exposed to and knows manufacturing production under GMP conditions. **Job Types**: Full-time, Permanent **Experience**: - Quality Assurance: 2 years...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72382 **Job Type** - Permanent **Job Title** - Quality Assurance Pharmacist **Computer Skills** - ISO 9000,MS Office,SAP **Industry** - Medical **City** - Johannesburg **Province** - Gauteng - Reporting to the Senior Quality Systems Manager- Purpose of position: - Implement and maintain all elements needed to ensure compliance with...

  • Quality Assurance

    7 hours ago


    Johannesburg, South Africa Ntiyiso Consulting Group Full time

    **Do you have a keen eye for detail and a passion for ensuring quality?** We're seeking talented individuals for our Quality Assurance positions! **The Roles**: - **Engagement Manager (5+ yrs exp)**_ Lead a team of quality assurance professionals, manage projects, and implement strategies to ensure exceptional quality across all aspects of our...


  • Johannesburg, South Africa Dananda Services Full time

    We are looking for a qualified and experienced Technical Quality Assurer for our institution. - Work with a variety of stakeholders to ensure that the quality of electronic learning content is matched with the learning outcomes and evaluation criteria of a specific module or short course. - Review and approve SCORM content (Articulate Rise and Storyline). -...

  • Quality Assurance Specialist

    Found in: beBee S ZA - 2 weeks ago


    Johannesburg, South Africa UDM International (Pty) Ltd Full time

    UDM International is a leading provider of database marketing. We are committed to delivering high-quality products/services to our customers and maintaining the highest standards of excellence. As part of our dedication to quality assurance, we are se...  Bachelor's degree or related - Excellent analytical and problem-solving skills with a keen attention...