Healthcare Services Manager

4 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 018812

**Listing status**: Online

**Position summary**

**Industry**:Wholesale & Retail Trade

**Job category**:Pharmaceutic

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**About our company**
- Clicks Grou

**Introduction**
- Job Purpose: To develop and implement a profitable healthcare business offering by developing new business opportunities, overseeing the commercial viability of the clinic business, and negotiating and managing service provider agreements within both the public and private sector and thereby cultivating and managing internal, industry and government stakeholder relationships in line with the Clicks Healthcare strategy and Group Objectives.

**Job description**
- Job Objectives:

- To negotiate service provider agreements with healthcare industry partners (e.g., DOH, schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.), and manage performance to agreed SLAs
- To track and analyse Clicks service provision performance in line with both Clicks and partners’ expectations and needs
- Take ownership of and report on the financial performance of the clinic business and all other associated initiatives
- To assess, capture and explore new business opportunities through the development of new relationships, in line with Clicks Group objectives and strategies, and in conjunction with support from the Health Care team
- To build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision
- To ensure efficient and effective communication of Clicks benefits to customers and partners’ members in conjunction with Clicks Healthcare Marketing Manager
- To ensure that store operations are aware of any issues and/or new or changed services required in service provider agreements through assistance from the healthcare services team,
- To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment, in conjunction with Healthcare services team.
- To profitably manage the clinics, with operations, as a business by providing timeous reports on the progress and identifying and responding to trends.
- To effectively influence, network and reach decisions with business partners across functions for the effective implementation of strategy for the success of clinics.
- To manage the process of designing, developing and implementing all new and updated healthcare services, working across different departments of Clicks and using appropriate training and necessary change management processes.
- To ensure ethical and legal compliance with the South African Nursing Council, good pharmacy and clinic practice and all other ethical and legal requirements in order to minimise professional risk and embed excellence in Primary Health Care.
- Oversee the management the Clicks pharmacy call centre, ensuring compliance with all internal processes and SLAs, as well as applicable legislation, working closely with IT to manage issues and escalations to resolution
- Ensure the expansion of the clinic footprint by identifying potential sites, presenting to operations leadership for approval, and tracking process to ensure smooth opening and achievement of budgeted sales.
- To set annual expense budgets, within guidelines, and to ensure costs are managed within these budgets

**Minimum requirements**

**Related Job Knowledge**:

- Essential:

- 8-10 years of healthcare industry and related regulations /acts
- 5 years knowledge of the healthcare industry and related regulations/acts
- Operational experience in healthcare
- Financial acumen - P&L

Desirable:

- Knowledge of Medical Aids in SA
- Knowledge of Pharmacy Retail

**Related Job Skills**:

- Time Management
- Computer Literacy: Microsoft Office
- Attention to detail
- Communication and Relationship Management Skills
- Entrepreneurial skills (Identifying commercial opportunities)
- Marketing Skills
- Service Delivery/Desire to Deliver
- Presentation skills
- Negotiations skills
- Analytical skills
- Planning and organisation (prioritisation) skills

**Competencies**:

- Essential
- Planning and Organising
- Leading and Supervising
- Deciding and Initiating Action
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Desirable
- Analysing
- Creating and Innovating
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
- Working with People
- Persuading and Influencing

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