Healthcare Manager

7 months ago

Cape Town, South Africa Faircape Full time

Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages.

An opportunity has become available for a **Healthcare Manager** for two of our luxury retirement villages within Southern Suburbs, in Cape Town. (Noordhoek Manor and Cle Du Cap)

The **Healthcare Manager** will be responsible for the daily operations of the facility, ensuring all administrative and customer service requirements are delivered efficiently and effectively.

The Healthcare Manager will implement and oversee all clinical and nursing processes and liaise with the Multidisciplinary Team, medical professionals and families of residents. The Healthcare Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.

If you would like to work in a collaborative healthcare setting with a supportive team dynamic, this is the job for you.

**Specific duties include but is not limited to the following**:
Operational Responsibilities:

- Oversee the efficient administration of operations at the facility.
- Ensure the proper implementation and management of admissions, transfers, extensions, and discharge procedures.
- Implement and manage systems to increase income.
- Be present at all inspections, including those by the Department of Health (DOH) and Department of Social Development (DSD).
- Supervise the implementation of infection control procedures during outbreaks or suspected infections.
- Administer incident and investigation reporting.
- Ensure the proper logging and follow-up of maintenance issues.
- Make suggestions for procedural improvements and ensure adherence to the correct approval process.
- Ensure necessary training of policies and procedures, ensuring staff competency.
- Manage and report on deviations from established procedures.

Resident and Family Interaction:

- Monitor and manage customer service levels continually.
- Ensure quality and efficient delivery of services at the facility.
- Communicate types and levels of services offered to interested persons.
- Interface regularly with families and provide support, assistance, or decision-making input when required.
- Resolve complaints and provide effective education, advice, and counselling to residents.

Health Professional and Company Relationship Management:

- Build and manage relationships between health professionals and the company.
- Ensure the implementation of processes conducive to customer satisfaction.
- Identify improvement areas and implement initiatives for continued customer service.

Marketing Responsibilities:

- Monitor and maintain bed occupancy to achieve maximum capacity at all times.
- Collaborate with healthcare staff to ensure timely admissions and discharges, minimising downtime between patient turnovers.
- Liaise with stakeholders to promote the facility.
- Maintain excellent knowledge of the company and the facility's services.
- Discuss goals and objectives with the Multidisciplinary Team, Nursing Services Manager, and senior management.

Administration Responsibilities:

- Prepare reports and submissions aligned with responsibilities.
- Monitor and approve requisitions through the Healthcare Administrator to the Claremont office.
- Communicate and report to the support team and Claremont Heads of Departments on relevant matters.
- Host Multi-Disciplinary Team meetings, ensuring efficiency and constructive discussions.
- Allocate action points to relevant role players during MDT meetings.

**Requirements**:

- Qualifications - NQF Level 7 and higher would be highly advantageous
- Clinical qualification would be an advantage
- Registered with HPCSA or SANC

**Experience and Knowledge**
- Proven management experience
- Experience in a similar leadership position
- Experience in a geriatrics environment advantageous
- Previous hospital experience advantageous
- Knowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageous

**Skills and Attributes**:

- Leadership skills. Have the ability to lead by example and foster a positive working environment
- Strategic thinking. Being able to align healthcare operations with the organisation's long-term goals
- Problem solving skills. Analytical skills to identify issues and develop solutions
- Excellent multitasking skills
- Strong interpersonal skills
- Strong organisational and time management skills
- Dependability
- Professional communication
- Computer literate
- Excellent verbal and written communication

**Specific Requirements**:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Ability to work under pressure and lead a team, professional, focused, compassion for the elderly, be able to converse with people on different levels - staff, families, MDT and other professionals coming into the facility, ability to work independently and as part of a team.

Working Hours - Normal working days are Monday to Frid

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