Latin Spanish Speaking Customer Service Agent

3 weeks ago

Cape Town, South Africa Surgo HR & Training Full time

Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.

**Job Purpose**:
**Requirements**:
Grade 12

Well versed in both Latin Spanish and English (Read, Write, Speak)

Clear Criminal Record

**Key responsibilities may include but are not limited to**:
Answer incoming calls and promptly address customer inquiries.

Provide customers with comprehensive product and service information.

Utilise our in-house operating system to identify, investigate, and resolve customer issues.

Maintain detailed call logs and generate reports as needed.

Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.

Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.

Perform daily administrative tasks and accurately input essential data into various CRM systems.

Demonstrate strict adherence to Company policies and practices.

Review and take action on assigned cases.

Monitor Average Handling Time to meet established standards.

Adhere to assigned work schedules, occupancy targets, and workflow monitoring.

Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.

Uphold customer service quality standards and align with established business processes.

Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.

**Critical Skills/ Competencies**:
Strong communication skills, both verbal and written, across all organisational levels.

Proven track record in driving solutions.

Exceptional problem-solving abilities with a keen eye for accuracy.

Self-motivated, proactive, and capable of working autonomously.

Confidence in navigating dynamic work environments.

Adaptability and agility in approach.

Demonstrates resilience and a growth mindset.

Proficient in adapting to evolving situations (adaptive thinking).

Adept at collaborating effectively within a team.

Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).

**Salary and working hours**:
Market related, based on the level of experience

Shift Allowance

24/7 Rotational Shifts

  • Spanish Customer Support Agent

    4 weeks ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...

  • Spanish speaking Customer Service Host

    1 week ago

    Cape Town, South Africa Initiate International Full time

    This exciting role as the Spanish speaking Customer Service Host in Cape Town, South Africa in the expanding Customer Support Department offers an opportunity to work within the e-commerce industry, providing exceptional services to international clients and their businesses. The core strength of the company lies in its people, recognizing employees as...

  • Spanish Customer Service Host

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    This exciting role as the Spanish speaking Customer Service Host in Cape Town, South Africa in the expanding Customer Support Department offers an opportunity to work within the e-commerce industry, providing exceptional services to international clients and their businesses. The core strength of the company lies in its people, recognizing employees as the...

  • Spanish Speaking Customer Service Advisor

    3 weeks ago

    Cape Town, South Africa Careerbox Africa Full time

    **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries. **Requirements**: Grade 12 **Well versed in both Spanish (Hespanic) and...

  • Spanish Customer Service Host

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Job DescriptionThis exciting role as the Spanish speaking Customer Service Host in Cape Town, South Africa in the expanding Customer Support Department offers an opportunity to work within the e-commerce industry, providing exceptional services to international clients and their businesses. The core strength of the company lies in its people, recognizing...

  • Travel Agent Spanish

    2 weeks ago

    Cape Town, Western Cape, South Africa Aventura Africa Full time

    Spanish Speaking Travel AgentAventura Africa is an online travel agency based in South Africa, specializing in tailor-made travel to Africa for the affluent Spanish-speaking traveler.This job is for remote working or in-office work depending on your location.Travel Agent Job Responsibilities: Meets with clients to determine travel needs, budgets, and...

  • Spanish Speaking Customer Service

    2 weeks ago

    Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    **you must have a valid work permit or be a SA **citizen **in order to apply** **Duties include, but not limited to**: - Processing and resolving of incoming and outgoing contacts in a multimedia environment - Processing pertinent information into relevant databases - Completion of tasks assigned during shift - Customer relationship building and management...

  • Spanish Speaking Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Careerbox Africa Full time

    Job Purpose:The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries.Requirements:Grade 12Well versed in both Spanish (Hespanic) and English (Read,...

  • Spanish Speaking Customer Service Advisor

    4 weeks ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Spanish Speaking Customer Service Advisor (BPO/Travel)** Our Client was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. They have diversified their multilingual contact centre solution to global names in aviation, telecommunications, retail and finance. **Job Type**: Full Time |...

  • Spanish Speaking Luxury Customer Advisor Job

    2 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about providing exceptional customer experiences? Do you have a flair for luxury and a knack for understanding the finer things in life? If so, we have the perfect career opportunity for you as a **Spanish speaking Luxury Customer Advisor** at an esteemed luxury lifestyle brand based in **Cape Town, South Africa**. Your role will encompass...

  • Spanish Speaking Admin

    3 weeks ago

    Cape Town, South Africa Exclusively Remote Full time

    Spanish-Speaking Property Management Remote: 3pm -11pm  We are seeking a bilingual Spanish-speaking Property Admin to join our team. The ideal candidate will be fluent in Spanish and English and possess excellent communication skills to interact effectively with Spanish-speaking tenants and stakeholders. You will be responsible for managing all aspects of...

  • (Spanish) Catalan speaking Customer Service Representative

    5 days ago

    Cape Town, South Africa Language Recruiters Full time

    Do you want to work in a multi-cultural, vibrant and relaxed atmosphere where you are exposed to the ever changing and exciting world of international travel? Looking for an opportunity to work in sunny Cape Town, South Africa for a great basic salary and great training?! Of course you are!!!If you are a Spanish Catalan speaker and have experience in...

  • Spanish Speaking Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Spanish Speaking Customer Service Advisor (BPO/Travel)Our Client was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. They have diversified their multilingual contact centre solution to global names in aviation, telecommunications, retail and finance.Job Type: Full Time | RemoteSalary: R...

  • Spanish Speaking Air Travel Advisor

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **Spanish** and ready to soar to new heights in the world of air travel? Join a vibrant travel company in **Cape Town, South Africa** as a **Spanish speaking Air Travel Advisor** and embark on an exciting journey of assisting passengers with their travel plans. If you’re passionate about aviation, have a knack for customer service, and...

  • Spanish Speaking Air Travel Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you fluent in Spanish and ready to soar to new heights in the world of air travel? Join a vibrant travel company in Cape Town, South Africa as a Spanish speaking Air Travel Advisor and embark on an exciting journey of assisting passengers with their travel plans. If you're passionate about aviation, have a knack for customer service, and thrive in a...

  • Spanish speaking Legal Intern

    1 week ago

    Cape Town, South Africa Language Recruiters Full time

    Our client is searching for a Spanish speaking Legal Intern to support Healthcare Consultant and Patient Contracting. This role requires excellent administrative skills and proficiency with technology used in the life sciences industry. The Spanish speaking Legal Intern will handle client initiatives and compliance through contract management, ensuring...

  • Spanish Speaking Travel Specialist Job

    1 week ago

    Cape Town, South Africa Language Recruiters Full time

    Are you a travel consultant who loves working in the travel industry? Do your friends always turn to for suggestions on their holiday destinations? This **job** could be perfect for you! We have for an exciting career opportunity for a passionate, motivated and resourceful **Spanish speaking Travel Specialist** to join a global market leader for lifestyle...

  • Spanish Speaking Reservation Consultant Job

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Looking to jet-set your career to new heights? We're on the hunt for a Spanish speaking Reservation Consultant to join a leading travel company in the stunning city of Cape Town, South Africa. Whether you're a seasoned globetrotter or simply have a passion for all things travel-related, this is a job opportunity you won't want to miss So if you're ready to...

  • Spanish speaking Candidate Attorney

    1 week ago

    Cape Town, South Africa Language Recruiters Full time

    Our client is looking for a Spanish speaking Candidate Attorney (Contracts) in Cape Town to assist with Healthcare Consultant and Patient Contracting.This role demands strong administrative capabilities and proficiency with technology used in the life sciences industry. The Spanish speaking Candidate Attorney (Contracts) will manage client...

  • Spanish Speaking Travel Specialist Job

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you a travel consultant who loves working in the travel industry? Do your friends always turn to for suggestions on their holiday destinations? This job could be perfect for you We have for an exciting career opportunity for a passionate, motivated and resourceful Spanish speaking Travel Specialist to join a global market leader for lifestyle management...