Service Manager

4 months ago

Centurion, South Africa Quantum Recruitment Pty Ltd Full time

We are seeking an exceptional leader to spearhead the Centurion branch, a dynamic hub with immense potential for expansion. This is not your typical branch manager role; it's for a self-driven go-getter who thrives on challenges and relishes the freedom to make a real impact. You'll be the heart and soul of the branch, building a winning team, exceeding service goals, and driving growth in the appliance and electronics repair industry.

**Responsibilities**:
**Leadership & Team Development**:
Foster a positive, collaborative work environment for technicians, agents, and contractors.

Motivate and develop your team, empowering them to deliver exceptional service and exceed customer expectations.

Coach and mentor team members, ensuring they have the skills and knowledge to excel.

**Operational Excellence**:
Manage branch operations efficiently, ensuring smooth workflow and adherence to company policies and procedures.

Monitor key performance indicators (KPIs) like service quality, resolution time, and customer satisfaction.

Implement and optimize processes to improve efficiency and profitability.

**Customer Focus**:
Cultivate strong relationships with customers, building trust and exceeding their expectations.

Proactively identify and address customer needs, providing personalized solutions and exceeding service level agreements (SLAs).

Handle customer complaints effectively, ensuring prompt resolution and preventing escalation.

**Financial Management**:
Manage branch budget effectively, ensuring responsible spending and meeting financial targets.

Monitor inventory levels and optimize ordering processes to minimize costs.

Generate accurate reports and communicate financial data to stakeholders.

**Industry Expertise**:
Possess a deep understanding of the appliance and electronics repair industry, including technical knowledge and market trends.

Stay up-to-date on new technologies and industry developments.

Utilize your expertise to improve service offerings and drive customer satisfaction.

**Requirements & Qualifications**:
Minimum 5 years of experience in a leadership role within the appliance or electronics repair industry.

Proven track record of exceeding service goals and driving business growth.

Strong leadership skills with the ability to motivate and inspire a team.

Exceptional communication, interpersonal, and problem-solving skills.

Ability to work independently and manage multiple tasks simultaneously.

Financial acumen and understanding of budgeting and forecasting.

Passion for the appliance and electronics repair industry and a desire to make a difference.

**Job Type**: Permanent

Ability to Commute:

- Centurion, Gauteng (required)

Ability to Relocate:

- Centurion, Gauteng: Relocate before starting work (required)

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