![Rise Recruiting Agency](https://media.trabajo.org/img/noimg.jpg)
Service Manager
3 weeks ago
Our client in the Finance space is looking for a **Service Manager** to join them in Centurion, Gauteng.
**Role Purpose**
- The Service Manager is responsible for the implementation of the strategic plan.
- To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business.
- The Service Manager is accountable for the Provincial Customer base, growth opportunities and specific demands.
- To ensure effective capacity management of available resources to achieve higher operational efficiencies.
- To ensure that the processes in the branches comply with legislative and process requirements.
- Achievement of required audit scores (branch effectiveness evaluation and critical risk evaluation).
- To work along with staff to enhance skills levels and create a healthy work Contracting and achieving of training and development plans.
- Manage transformation and employment equity.
**Requirements**:
- Matric /Grade 12
- Business related qualification
- FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010).
- or if date of first appointment is on or after 01/01/2010, a full recognized qualification as per the FSCA qualification
- FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
- If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
- 5 Years' experience in Servicing (Short Term Insurance)
- 3 - 5 Years' experience in Managing staff in a short-term industry
- Extensive knowledge of the Short-Term Insurance Industry
**Duties and Responsibilities**
- Manage, monitor, and control the team's delivery on Service Level Agreements made with clients.
- Manage, monitor, and control the team’s execution of client requests, concerns, and queries.
- Act as an escalation point to the team in addressing and resolving client queries.
- Manage and monitor productivity relating to Key areas within the branch.
- Ensure team’s adherence to correct procedure and protocol when following up on and attending to queries.
- Analyze the Client Service processes and identify opportunities for improvements; implement improvements within the team.
- Identify and report process and system failures and enhancements to improve client experience.
- Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and consistency in service delivery and client experience.
- Ensure effective administration.
- Implement Corrective Action
CLIENT:
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
PEOPLE:
- Effectively manage a team to deliver quality service to clients.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving team cohesiveness and performance
- Personal development plans for staff
**Job Types**: Full-time, Permanent
Application Question(s):
- Do you have matric or equivalent qualification?
- Do you have a FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual?
- How many FIAS credits do you have in short-term insurance?
- How many years experience do you have in Servicing in short term insurance?
- How many years experience in managing staff in a short-term industry do you have?
-
Business Development Manager
1 day ago
Centurion, Gauteng, South Africa Service Solutions Staffing Full timeAt Service Solutions Staffing, we are seeking a dynamic and customer-oriented Business Development Manager to join our team as an Account Leader.The ideal candidate will play a crucial role in maintaining and nurturing relationships with valued clients. Key responsibilities include ensuring client satisfaction, promoting products and services, and driving...
-
Mall Retail Manager
5 days ago
Centurion, Gauteng, South Africa Service Solutions Staffing Full time**Job Summary:** We are seeking a highly skilled and experienced Keyholder to join our team at a luxury confectionary store located in the prestigious Mall of Africa. As a key member of our sales team, you will be responsible for leading by example, driving sales growth, and providing exceptional customer service.**Responsibilities:**Lead and motivate a...
-
Account Leader
4 weeks ago
Centurion, South Africa Service Solutions Full timeCenturionOur client seeking a dynamic and customer-oriented individual to join their team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with valued clients. You will be responsible for ensuring client satisfaction, promoting products and services, and driving business growth.Account...
-
Service Manager
3 weeks ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...
-
Service Manager
1 week ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose - The Service Manager is...
-
Service Manager
2 weeks ago
Centurion, South Africa Momentum Insure Company Limited Full time**Introduction** **Role Purpose** - The Service Manager is responsible for the implementation of the strategic plan. - To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and...
-
Service Manager
6 days ago
Centurion, South Africa Momentum Life Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer** - As an applicant, please...
-
Service Manager
3 weeks ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction To provide an awesome, consistent, one-stop, end-to-end legendary service offering to our Financial Advisers and Clients - building strong service relationships to enhance, retain and grow our business. Role Purpose The **Service Manager, **will manage and lead a team of service employees. As a team you will perform various servicing,...
-
Service Manager
2 weeks ago
Centurion, South Africa Momentum Investments Full time**Introduction** - Through our client-facing and specialist brands, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members....
-
Service Manager
4 weeks ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction We currently have an exciting Service Manager opportunity in our Contact Centre based at our Head Office in Centurion. Role Purpose To ensure that your team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that supports individual performance. Align...
-
Service Manager: Client Services
3 weeks ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: To manage the day-to-day planning, operations and problem-solving of a team of consultants to meet the required service level components, standards and targets in order to ensure delivery of a consistently superior customer experience. A position for **Service Manager: Client Services **has become available. Applications are invited...
-
Service Manager
4 days ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting and challenging opportunity for an energetic, attention to detail and results driven Service Manager exists within the Scheme Finance Department. This role will report to the Head of Department: Finance. **Minimum Requirements**: **EDUCATION**: - Matric (Grade 12). - Relevant Finance Qualification. **EXPERIENCE**: -...
-
Service Manager
4 weeks ago
Centurion, South Africa Momentum Investments Full time**Introduction** To provide an awesome, consistent, one-stop, end-to-end legendary service offering to all our Clients and stakeholders - building strong relationships to enhance, retain and grow our business. **Role Purpose** The OSA Service Manager will manage and lead a team of dynamic employees. As a team you are required to perform various...
-
Service Manager
2 weeks ago
Centurion, South Africa MAN Automotive (South Africa) (Pty) Ltd Full timeAchieve and exceed the workshop service turn over targets. - Run reports to check warranty, cash sales outstanding, WIP and labour sales. - Follow up and resolve all debtors, creditors and customer queries. - Update and maintain dealer standards minimum requirements. - Implement measures to improve workshop CSI and constantly monitor accordingly. - Monitor...
-
Service Manager
3 weeks ago
Centurion, South Africa MAN Automotive (South Africa) (Pty) Ltd Full timeAchieve and exceed the workshop service turn over targets. - Run reports to check warranty, cash sales outstanding, WIP and labour sales. - Follow up and resolve all debtors, creditors and customer queries. - Update and maintain dealer standards minimum requirements. - Implement measures to improve workshop CSI and constantly monitor accordingly. - Monitor...
-
Service Manager: Client Services
2 weeks ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: To manage the day-to-day planning, operations and problem-solving of a team of consultants to meet the required service level components, standards and targets in order to ensure delivery of a consistently superior customer experience. A position for **Service Manager: Client Services** **has become available. Applications are...
-
Manager: Service Management
3 weeks ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Specialised Solutions Position reports to Senior Manager: Service Management and Monitoring Span of Control 10-15 Core Description Oversee and manage the Service Management Technology team to drive automation and to standardise and rationalise SM tools across...
-
Manager: Client Service
5 days ago
Centurion, South Africa AVBOB Full timeWe are looking for a professional individual with strong management and leadership skills to join the Avbob Group as Manager: Client Service. You will be required to improve customers’ experience with AVBOB’s products and services by leading the Policy Services Administration Department and all Client Service Centres nationally. Your responsibilities...
-
Manager: Service Management Technology
2 weeks ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit CPS Department CFC Position reports to Senior Manager: Monitoring & Surveillance Job grade/level M5 Core Description Oversee and manage the Service Management Technology (SMT) team to drive automation and to standardise and rationalise SMT tools across the entire infrastructure estate. To provide expert...
-
IT Service Delivery Manager
3 weeks ago
Centurion, South Africa AVBOB Full timeThe IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to AVBOB business or internal stakeholders, focusing on maintaining service level agreements, and ensuring service...