Service Manager

1 month ago

Centurion, South Africa Momentum Life Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Manage teams responsible for the delivery of Client Service processes, ensure all relevant policies and procedures are followed and regulations are adhered to.**Requirements**:

- Grade 12 or equivalent
- Relevant business degree
- Relevant industry related qualifications
- Product, process, system and legislation training - 5 years experience preferred

**Duties & Responsibilities**
- INTERNAL PROCESS
Contribute to the development of a client service strategy that enables a positive client experience and business objectives.
Contribute to the development of a client value proposition (CVP) and client service strategies to ensure operational considerations are incorporated.
Manage the implementation of operating procedures, digital transformation and quality and service standards related to the applicable client service solution.
Monitor and evaluate operational processes for quality and effectiveness and adjust as required.
Contribute to the development of standard operating procedures in order to determine the optimal process to implement the various client service solutions.
Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
Monitor operational results and backlogs and adjust according to service delivery requirements.
Deliver meaningful and relevant reporting on client service functions and trends as required.
Review performance in line with business objectives and realities to ensure optimal performance is maintained.
Act as an escalation point to assist Client Service Team Leaders addressing client queries.
Ensure team’s adherence to correct procedure when following up on queries.
Identify and report process and system failures and enhancements to improve client experience.
CLIENT
Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Encourage innovation, change agility and collaboration within the team**Competencies**
- Extensive financial services industry knowledge
- Sound knowledge of client service policies, procedures and processes.
- Knowledge of business-related rules and regulations.
- Knowledge of relevant regulatory and compliance requirements.
- Knowledge of the operational running of call and service centres.
- Relevant product knowledge.
- Providing Insights
- Knowledge of complaints handling processes

  • Service Manager

    6 months ago

    Centurion, South Africa Rise Recruiting Agency Full time

    Our client in the Finance space is looking for a **Service Manager** to join them in Centurion, Gauteng. **Role Purpose** - The Service Manager is responsible for the implementation of the strategic plan. - To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of...

  • Service Manager

    6 months ago

    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** - The Service Manager is responsible for the implementation of the strategic plan. - To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and...

  • Service Manager

    7 months ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: An exciting and challenging opportunity for an energetic, attention to detail and results driven Service Manager exists within the Scheme Finance Department. This role will report to the Head of Department: Finance. **Minimum Requirements**: **EDUCATION**: - Matric (Grade 12). - Relevant Finance Qualification. **EXPERIENCE**: -...

  • Service Manager

    2 weeks ago

    Centurion, South Africa MAN Automotive (South Africa) (Pty) Ltd Full time

    Achieve and exceed the workshop service turn over targets. - Run reports to check warranty, cash sales outstanding, WIP and labour sales. - Follow up and resolve all debtors, creditors and customer queries. - Update and maintain dealer standards minimum requirements. - Implement measures to improve workshop CSI and constantly monitor accordingly. - Monitor...

  • Soft Services Manager

    6 months ago

    Centurion, South Africa Redefine Properties Limited Full time

    **Services Manager** **Purpose**: To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work to ensure that quality standards are maintained or improved. Also to ensure strong customer relationships are built and expectations are met and managed. **Main duties and...

  • IT Service Delivery Manager

    6 months ago

    Centurion, South Africa AVBOB Full time

    The IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to AVBOB business or internal stakeholders, focusing on maintaining service level agreements, and ensuring service...

  • Customer Service Manager

    3 months ago

    Centurion, South Africa Hello Group Recruitment Full time

    **Job Advert Summary**: The Customer Service Manager will oversee the daily operations of the bank call centre, ensuring that the team meets its performance targets and goals while providing professional customer service. The role involves managing a team of bank customer service agents, monitoring performance metrics, developing strategies to improve...

  • Technical Services Manager

    5 months ago

    Centurion, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS24195)CenturionR 30 000 to R 35 000 per monthTechnical Service Manager Job Description We are searching for a detail-oriented technical service manager to join our excellent team.As the technical service manager, you will be responsible for overseeing security maintenance, developing and implementing effective performance...

  • Technical Services Manager

    5 months ago

    Centurion, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS24195) Centurion R 30 000 to R 35 000 per month Technical Service Manager Job Description We are searching for a detail-oriented technical service manager to join our excellent team. As the technical service manager, you will be responsible for overseeing security maintenance, developing and implementing effective...

  • Fleet Operations Coordinator

    1 month ago

    Centurion, Gauteng, South Africa Service Solutions Staffing Full time

    Job SummaryWe are seeking a detail-oriented and organized Fleet Operations Coordinator to join our team at Service Solutions Staffing. As a key member of our operations team, you will be responsible for managing and overseeing the administrative tasks related to our fleet of vehicles. This includes booking services, tracking vehicle usage, managing vehicle...

  • Service Account Manager

    7 months ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.- **Role Purpose** - As a Service...

  • Technical Services Manager

    6 months ago

    Centurion, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS24195) Centurion R 30 000.00 to R 35 000.00 per Month Requirements: Management of Technical Services Management of Training Academy Management of Internal Technical Systems Security Product Knowledge Design of Security Solutions 10 to 15 years work Experience as Tech Service Manager Qualifications: B Degree or Equivalent in...

  • Technical Services Manager

    6 months ago

    Centurion, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS24195)CenturionR 30 000.00 to R 35 000.00 per Month Requirements:Management of Technical ServicesManagement of Training AcademyManagement of Internal Technical SystemsSecurity Product KnowledgeDesign of Security Solutions10 to 15 years work Experience as Tech Service ManagerQualifications:B Degree or Equivalent in Electronic...

  • Service Delivery Manager

    6 months ago

    Centurion, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...

  • Fleet Operations Coordinator

    4 weeks ago

    Centurion, Gauteng, South Africa Service Solutions Staffing Full time

    Job OverviewWe are seeking a skilled Fleet Operations Coordinator to manage and oversee administrative tasks related to our fleet of vehicles. This role is ideal for candidates with 2-5 years of administration experience, particularly those with experience in vehicle or fleet management.Responsibilities:• Manage and coordinate daily operations related to...

  • Customer Service Manager

    2 months ago

    Centurion, South Africa Hello Group Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: - Grade 12/Matric - Degree/Diploma in Business Admin or Customer service-related field - Min 2 years of working experience in call centre management - Proficient in customer service tools and systems - CRM software knowledge (advantageous) - Strong leadership and team management capabilities, with a track...

  • Customer Service Manager

    6 months ago

    Centurion, South Africa Talent 101 Full time

    Manage, monitor, and control the team's delivery on Service Level Agreements made with clients. - Manage, monitor, and control the team’s execution of client requests, concerns, and queries. - Act as an escalation point to the team in addressing and resolving client queries. - Manage and monitor productivity relating to Key areas within the branch. -...

  • Customer Service Manager

    3 weeks ago

    Centurion, South Africa Hello Group Full time

    Job title : Customer Service ManagerJob Location : Gauteng, CenturionDeadline : December 05, 2024Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Grade 12/Matric Degree/Diploma in Business Admin or Customer service-related field Min 2 years of working experience in call centre management Proficient in customer service tools...

  • Administrator – Fleet

    4 weeks ago

    Centurion, South Africa Service Solutions Staffing Full time

    Irene /Centurion This is not a senior role, this will suit a candidate with 2- 5 years administration experience, if you have vehicle / fleet / tracking experience, even better The successful candidate will manage and oversee the admin tasks related to a fleet of vehicle. You will book services, tracking vehicle usage, managing vehicle records and...

  • Administrator – Fleet

    1 month ago

    Centurion, South Africa Service Solutions Staffing Full time

    Administrator Fleet / Tracking/ vehicles Irene /Centurion This is not a senior role, this will suit a candidate with 2- 5 years administration experience, if you have vehicle / fleet / tracking experience, even better The successful candidate will manage and oversee the admin tasks related to a fleet of vehicle. You will book services, tracking vehicle...