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Team Leader Coach

3 months ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Bank**Function**:Client Service**Date**:13 Feb 2024**About Discovery**
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Bank**
Discovery Bank is a bank like no other - a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

**Job Purpose**

The **Team Leader Coach** assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.

**Key outcomes may include but are not limited to**:
1. Leads, coaches and supervises a specialised client service team.
2. Provides updates reports to management.
3. Presents new enhancements at forums.
4. Networks and builds relationships.
5. Delivers results and meets customers’ expectations.
6. Facilitates team outputs and delivery ensuring the highest standard of delivery.
7. Coordinates projects for team and business and leads project meetings when required.
8. Drives operational deliveries and maintains efficiencies within the team.

**Special Conditions**

Shift work may be required

**Work Experience**
- At least 3 - 5 years working experience in a call centre environment
- Including 2-3 years experience in Banking
- 2-3 years Management experience as an advantage

**Education**
- A bachelors degree

**Technical Skills or Knowledge**
- Knowledge of Discovery Bank systems and the servicing
- Advanced level of Microsoft Office
- High level command of English language
- Advanced writing skills
- Detail orientated (organized and systematic)
- Persuasion skills
- Ability to prioritize
- Deadline driven
- Ability to be assertive in difficult situations
- Resilient
- Time management and planning
- Able to work under pressure
- Stress management
- Strong Project Management skills
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.