Sales Team Leader

2 months ago


Sandton, South Africa CallForce Full time

Job Summary

We are seeking a highly skilled and experienced Sales Team Leader to join our team at CallForce. As a Sales Team Leader, you will be responsible for guiding and supporting team members, setting and meeting performance targets, and driving operational and technological efficiencies within the team.

Key Responsibilities

  • Team Leadership
    • Guide and support team members to achieve sales targets and improve performance
    • Develop and implement strategies to improve team productivity and efficiency
  • Performance Management
    • Set and meet performance targets for speed, efficiency, sales, and quality
    • Monitor and analyze performance statistics to identify areas for improvement
  • Operational Efficiency
    • Drive operational and technological efficiencies within the team
    • Identify and implement process improvements to increase productivity and efficiency
  • Customer Service
    • Handle difficult customer complaints or enquiries
    • Provide excellent customer service to ensure customer satisfaction
  • Quality Control
    • Drive quality control and ensure corrective action is taken where required
    • Monitor and analyze quality metrics to identify areas for improvement
  • Forecasting and Planning
    • Forecast capacity against plan on a weekly/monthly basis
    • Develop and implement plans to meet sales targets and improve performance
  • Adherence to Policies and Procedures
    • Ensure adherence to operational policies and procedures
    • Monitor and enforce compliance with company policies and procedures
  • Staff Management
    • Participate in the recruitment and selection of staff
    • Monitor performance on a regular basis and provide constructive feedback
  • Training and Development
    • Identify staff training needs and plan training sessions
    • Develop and implement training programs to improve staff skills and knowledge
  • HR Compliance
    • Adhere to all HR policies and procedures
    • Monitor and enforce compliance with company HR policies and procedures

Requirements

  • Min 2+ years sales team leader experience
  • Strong sales ability and ability to handle client objections
  • Proven track record of meeting sales targets
  • Excellent communication skills in English and 1 other language
  • Background in telecommunications will be an advantage
  • Clear criminal records

What We Offer

  • Basic salary of R10 000 to R15 000 per month
  • Lucrative commission and incentives
  • Opportunity to work with a dynamic and innovative company
  • Chance to develop and grow your career in sales and leadership

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