Digital Transformation Project Management Office

13 hours ago


Cape Town, South Africa Teleperformance South Africa Full time

**Digital Transformation Project Management Office Manager (PMO Manager)**

**Job Overview**

This role, will span our UK and South Africa business with the opportunity to work across TP globally. As a Project Management Office (PMO) Manager you will play a key role in the oversight and delivery of change projects across the business. This is a critical role and one that will give you experience across the full TP business working with stakeholders across the world to ensure we deliver against our strategic transformation objectives in technology, analytics and process excellence.

As a strategic thinker, you will have the skills and confidence to see the bigger picture and understand the risks, issues and dependencies across the full programme of change.

You will be accountable for working with internal client teams and support functions, to coordinate change projects and ensure we deliver on time, and with the right quality, and to committed benefits that will drive strategic value to the business. You will be working as part of a team and also be responsible for the quality and timeliness of other people’s deliverables.

**_Specific responsibilities include: _**

**_Essential _**
- Significant project experience, ideally in PMO or Project Leader role
- Strong understanding of project life cycle and the management of risks, issues and dependencies
- Highly organised and able to work on multiple initiatives at the same time
- Ability to meet tight deadlines and to help others to do the same
- Excellent stakeholder management skills demonstrated across diverse teams
- Confident and experienced presenter to senior audiences
- Excellent interpersonal, communication (both written and verbal) - experience of MS PowerPoint
- Strong project management skills with the ability to work as part of a team to deliver a project
- Ability to work on own initiative
**_Preferred _**
- Experience of using project management software such as MS Project
- Experience in using JIRA
- Experience of agile delivery approach
**Specific responsibilities include**:

- Working under the direction of TP’s Programme Director
- Provide overall programme management leadership to deliver work stream outputs
- Working with stakeholders and SMEs to understand risks, issues and dependencies
- Prioritisation of resource and tasks to ensure agreed project KPIs are achieved
- Coordinate and produce project status reports and documentation
- Coordinate and consolidate project plans across multiple workstreams
- Attend and drive forward relevant project meetings and steering boards
- Develop processes to improve project and change governance
- Build strong working relationships for effective collaboration

**Job Types**: Full-time, Permanent


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