Digital Transformation Manager
2 weeks ago
The Digital div. leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of the Employer clients.
**Minimum Requirements**:
- Preferred qualification: Graduate with experience in digital transformation
- Experience with Lean Six Sigma is highly preferred
- Proven ability to drive a solution from start to finish (project management certifications are a plus)
- Experience in Insurance/BFSI domain will be given strong preference
- Ability to travel as required domestically and / or internationally
- 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
- Experience of packaging and showcasing capabilities and solutions
- Willing to work in 24X7 environment
**Technical and Practical Skills**:
- Strong Insurance domain preferable though not mandatory
- Functional Domain experience in Contact center
- Experience with Process Diagnostics and Solutions development
- Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management
- Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
- Proficient with MS-VISIO for flowcharting/process mapping software
- Experience of packaging and showcasing capabilities and solutions
**Key Performance Areas will entail**:
- Responsible for Diagnostic to Solution Proposal creation for Digital projects
- Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
- Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
- Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
- Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
- Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc.
- Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients.
- Managing client visits for prospects, existing clients with respect to transformation presentations
- Providing transformation solutions and roadmaps for new deals / pursuits
- Contribution of creation of showcase content, though leadership white papers, collaterals
- Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations.
**_This position offers a permanent employment opportunity within a well-known, market leading Call Centre/BPO environment and a competitive remuneration package._
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