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Digital Transformation Manager

4 months ago

Cape Town, South Africa Surgo HR & Training Full time

We are looking for a Digital Transformation Manager to join our clients fast growing team.

Our clients Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients

**Essential Functions**:
Responsible for Diagnostic to Solution Proposal creation for Digital projects

Generate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operations

Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset

Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables

**Primary Internal Interactions**:
Business and Account Leadership

Advanced Automation & Robotics

Analytics

**Primary External Interactions**:
Existing and Prospect clients

**Technical Skills**:
Strong Insurance domain preferable though not mandatory

Functional Domain experience in Contact center

Experience with Process Diagnostics and Solutions development

**Good understanding of Digital Solutions**: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management

**Soft Skills**:
Strategic focus and strong business acumen

Demonstrates a global mindset

Demonstrates an intellectually agile and analytical approach and thought process

**Education Requirements**:
Graduate with experience in digital transformation

Experience with Lean Six Sigma is highly preferred

**Experience Requirements**:
10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience

Proven ability to drive a solution from start to finish (project management certifications are a plus)

Experience in Insurance/BFSI domain will be given strong preference

Experience of packaging and showcasing capabilities and solutions

Willing to work in 24X7 environment

Ability to travel as required domestically and / or internationally