German Speaking Customer Care Agent
6 months ago
**Job Specification: German Speaking Customer Service Advisor**
**Department**: Customer Services | **Location**: Umhlanga
**Working Hours**: 8 am - 10 pm (Rotational shifts)
**Shift Pattern**: Monday - Sunday (_**Required to work 5 days on and 2 days off**_)
**Salary Breakdown**:
- **Component**_
- **Amount**_
**Annual Salary**
R288,000
**Transport Allowance**
R400
**Medical Insurance**
Employee + 2 Dependents
**Pension Fund**
5% Employer and 5% Employee
**Night Shift Allowance**
10% added for all hours worked between 6pm - 6am
**Job Requirements**:
- Minimum Education: Grade 12 / Matric
- Experience: 6 months call centre / customer service experience
- Language Level: Minimum B2 German
**Why Work for Us**:
- Competitive salary package
- Full-time permanent roles offering stability and career growth opportunities
- Work from our state-of-the-art office facility
- Secure your future with our company pension scheme
- Join a global company with over 225,000 employees across more than 40 countries
**Job Role**:
- Providing exceptional customer experiences
- Handling product orders, payments, missing orders, product information requests, and recommendations
- Working towards performance-based targets
**Recruitment Process**:
- Screening Interview
- Ops Validation
- Assessment (SHL and TransPerfect)
- Background Checks
- Offer made
**Assessments**:
- SHL - English language and computer literacy
- TransPerfect - German spoken language and written
**Language Proficiency**: _**German (B2 Fluency Required)**_
**To Apply**:
**Job Type**: Permanent
**Salary**: R24 000,00 per month
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