German Speaking Customer Care Agent

7 months ago


Durban, South Africa Resourgenix Full time

**Job Specification: German Speaking Customer Service Advisor**

**Department**: Customer Services | **Location**: Umhlanga
**Working Hours**: 8 am - 10 pm (Rotational shifts)
**Shift Pattern**: Monday - Sunday (_**Required to work 5 days on and 2 days off**_)

**Salary Breakdown**:

- **Component**_
- **Amount**_

**Annual Salary**

R288,000

**Transport Allowance**

R400

**Medical Insurance**

Employee + 2 Dependents

**Pension Fund**

5% Employer and 5% Employee

**Night Shift Allowance**

10% added for all hours worked between 6pm - 6am

**Job Requirements**:

- Minimum Education: Grade 12 / Matric
- Experience: 6 months call centre / customer service experience
- Language Level: Minimum B2 German

**Why Work for Us**:

- Competitive salary package
- Full-time permanent roles offering stability and career growth opportunities
- Work from our state-of-the-art office facility
- Secure your future with our company pension scheme
- Join a global company with over 225,000 employees across more than 40 countries

**Job Role**:

- Providing exceptional customer experiences
- Handling product orders, payments, missing orders, product information requests, and recommendations
- Working towards performance-based targets

**Recruitment Process**:

- Screening Interview
- Ops Validation
- Assessment (SHL and TransPerfect)
- Background Checks
- Offer made

**Assessments**:

- SHL - English language and computer literacy
- TransPerfect - German spoken language and written

**Language Proficiency**: _**German (B2 Fluency Required)**_

**To Apply**:
**Job Type**: Permanent

Pay: R24 000,00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Language**:

- German (required)



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