German Speaking Associate

6 months ago


Durban, South Africa Black Pen Recruitment Full time

Our Client is a multinational technology company founded in 1994. Originally an online bookstore, it has evolved into a global e-commerce and technology conglomerate. They operate various localised websites worldwide, offering a wide range of products and services. It is renowned for its efficient delivery services and extensive product selection. With a strong emphasis on technological innovation, market expansion, and customer-centricity, our client has become a dominant force in multiple industries, revolutionising the way people shop and access entertainment.

**Job Type**: Remote | South Africa

**Salary Range**: R20 576 + Benefits

**Requirements**:
Fluent in German (B2+) and English
Completed Matric
South African Citizenship or ID
Fibre Line 10 mbps/5 mbps

**Benefits**:
R117.35 Per hour = R18 776 Base pay

**Medical Aid**: R1800

**Spousal Medical Aid Contribution**: R1000

**Child Medical Aid Contribution (per child)**: R330

**Night allowance**: Extra pay for night shifts

**Early Morning allowance**: Extra pay for morning shifts
Overtime pay according to BCEA (Basic Conditions of employment act)

**Responsibilities**:
Meet or exceed quality and productivity goals assigned by management
Demonstrate clear and polite written and oral communication
Maintain a positive and professional demeanour and portrays the company in a positive light
Follow company policies and processes in order to process customer requests appropriately
Demonstrate knowledge and use of departmental resources, policies and procedures.
Use customer service tools in order to provide an accurate response and an exceptional customer experience
Escalate customer issues appropriately and correctly
Demonstrates timely, accurate and professional customer service
Proactively communicate system and process issues, and customer feedback trends to management
Exceed customer expectations by going above and beyond
All other duties as assigned
-------------------------------------------
- Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).



  • Durban, South Africa Kinesis (Call centre staffing) Full time

    **Requirements** Must be credit and criminal clear. **Must be able to speak German.** Must be able to work remotely. 1 year of Customer service experience. Tertiary qualification Grade 12 required **Duties and responsiblities** Answering inbound calls. Will be in the content moderator space. Identify and rate text as per the defined policies and...


  • Durban, South Africa Black Pen Recruitment Full time

    **German Speaking Safari Operations Support (Travel/Tourism)** Our Client is an Australian-Based boutique adventure tour operating business, sells bespoke adventure safaris to southern and east Africa for small groups or FIT’s from Australia, New Zealand and German-speaking countries. They live and breathe African safaris. For over 25 years, they have...

  • Lifestyle Manager

    1 week ago


    Durban, South Africa DS Global Talent Management Full time

    Preparation of tailor-made quotations, confirmations and documents, administrative processing, and invoicing via the company's own accounting department - Keep yourself up to date within all Lifestyle trends for the German speaking market - Active sale of promotions and exclusive events **Requirements**: - 3-5 years of experience in the hotel business,...


  • Durban, South Africa Resourgenix Full time

    **Job Specification: German Speaking Customer Service Advisor** **Department**: Customer Services | **Location**: Umhlanga **Working Hours**: 8 am - 10 pm (Rotational shifts) **Shift Pattern**: Monday - Sunday (_**Required to work 5 days on and 2 days off**_) **Salary Breakdown**: - **Component**_ - **Amount**_ **Annual Salary** R288,000 **Transport...


  • Durban, South Africa Resourgenix Full time

    **Job Specification: German Speaking Customer Service Advisor** **Department**: Customer Services | **Location**: Umhlanga **Working Hours**: 8 am - 10 pm (Rotational shifts) **Shift Pattern**: Monday - Sunday (_**Required to work 5 days on and 2 days off**_) **Salary Breakdown**: - **Component**_ - **Amount**_ **Annual Salary** R288,000 **Transport...


  • Durban, South Africa Hospitality Jobs Africa Full time

    As a Digital Marketing Specialist fluent in German, you will play a crucial role in our marketing team, collaborating closely with colleagues in the Southern Africa unit. Your responsibilities will include: Conceptualizing and executing creative marketing campaigns tailored to our adventurous German-speaking target audience. Overseeing online marketing...


  • Durban, South Africa Black Pen Recruitment Full time

    **Relocate to Cape Town German Speaking Customer Support Consultant (Hospitality/HotelTech)** Our client is a property management software tailored for hotels, bed and breakfasts, and other accommodation providers. It offers a range of features to streamline operations, bookings, and guest experiences. Their user-friendly interface for check-in/out,...

  • Travel Manager

    1 week ago


    Durban, South Africa DS Global Talent Management Full time

    Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing - Active cross-selling of lifestyle services for travel enquiries **Requirements**: - Energetic and motivated team players who enjoy the challenge of meeting and beating targets - People who are passionate about delivering...


  • Durban, South Africa Black Pen Recruitment Full time

    **Job Type**: Remote | South Africa **Salary Range**: R200 000 CTC Per Annum **Requirements**: Fluent in German (B2) and English Completed Matric Fibre Line 10 mbps / 5 mbps South African Citizenship or Identification **Benefits**: 40 hours per week, 8-9 hour shifts per day **Training**: 4 weeks (Fully paid) **Probation period**: 4 months Health...


  • Durban, South Africa Black Pen Recruitment Full time

    Our client is a young, dynamic team who integrates seamlessly into the structures of their customers. Through flexibility and dynamism, they offer scalability for companies and start-ups at every stage. Through a broad-based leadership team, they offer first-class expertise in many areas including sales, legal tech, marketing, and many more. **Job Type**:...


  • Durban, South Africa Black Pen Recruitment Full time

    Our Client is a multinational technology company founded in 1994. Originally an online bookstore, it has evolved into a global e-commerce and technology conglomerate. They operate various localised websites worldwide, offering a wide range of products and services. It is renowned for its efficient delivery services and extensive product selection. With a...


  • Durban, South Africa Black Pen Recruitment Full time

    **German Speaking Luxury Travel Consultant (Travel/Lifestyle)** **About the Client** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they...


  • Durban, South Africa DigiCert, Inc. Full time

    at DigiCert Durban ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Team Leader

    7 months ago


    Durban, South Africa PK Global Full time

    Job Title: Team Leader - German **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. - Essential Functions/Core Responsibilities - Responsible for the day-to-day...

  • Operations Manager

    7 months ago


    Durban, South Africa PK Global Full time

    Job Title: Operations Manager - German **Job Description**: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Essential Functions/Core Responsibilities: - Selecting, training, developing, and...

  • Contact Centre Advisor

    6 months ago


    Durban, South Africa Bespoke International group Full time

    Only people who can speak German or Dutch may apply. Thank you. Pay: From R5 500,00 per month


  • Durban, South Africa Economic Sense Full time

    We are recruiting a French Speaking Development Consultant with a special interest in agri-processing (operations and finance) & project management. Full time, based in Durban South Africa **The Job** In this role you will be responsible for project implementation of exciting donor projects in the agri-processing space. Our project footprint in West...


  • Durban, South Africa Economic Sense Full time

    We are recruiting a **French Speaking Senior Development Consultant with a special interest in development, farmer and processor business capacity.** Full time, based in Durban South Africa **The Job** In this role you will be responsible for the management and implementation of development projects in a number of African countries for international donor...


  • Durban, South Africa Jobted ZA C2 Full time

    Our client is looking for a dynamic and results-driven Business Development Manager (French Speaking) to grow and develop their business in the Indian Ocean Islands. Responsibilities: - Achieve profit budgets set annually in collaboration with the Managing Director. - Identify and pursue new opportunities in the market to expand business reach. - Negotiate...

  • Creditors Clerk

    6 days ago


    Durban, South Africa Tower Group Full time

    Prepare and reconcile creditor cashbooks x 3 monthly. Check and match goods received notes to supplier invoices received and update on the system. Local creditor reconciliations monthly and prepare and maintain monthly schedules for payments to be made. Import costings to be prepared as they arrive on purchase orders and goods received notes...