See more Collapse

Direct Business Sales Supervisor

4 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_000975

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker requires the services of a Direct Business Sales Supervisor at their head office based in Johannesburg. The objective is to manage, co-ordinate and impact direct sales in the Sales Contact Centre via efficient sales agents to business customers, to achieve profitable sales growth.

**Job description**:

- Achievement of Sales Targets - volumes and premium values, campaign targets, conversion, sales per agent and leads per agent efficiencies
- Implement an effective sales framework
- Nurture and maintain high performance /quality standard of sales agents
- Ensure complete control of the team regarding productivity throughout the working day ensuring that all actions to be based on remaining compliant within the parameters of the division and company requirements.
- Foster and maintain a highly productive team, which is effectively, structured and work that is fairly allocated to achieve the sales targets set
- Action and pro-actively manage output sourced from various relevant reports (daily, weekly and monthly) generated by the team on any related sales actions.
- Ensure fair treatment of customers, central to the Tracker culture
- Ensure effective and professional service delivery
- Attend and represent the sales team at specific meeting to maintain and build internal relationships.
- In partnership with the customer experience and improvement team, come up with standard FAQ’s and an approach to optimise the customer experience and campaign performance.
- Continuously assess the technical competence of the team and take steps to develop their knowledge and skills for effective retentions.
- Identify areas for development to ensure continuous improvement.
- Identify opportunities to improve product and service offerings based on the voice of the customer.
- Provide proactive and innovative solutions to drive customer experience.
- Use ISO 9000 format to document continuous improvement processes.
- Compile month end reports on all activities and present to all relevant stakeholders.
- Compile statistics for incentive and commission payments.
- Compile agent productivity stats and take corrective action where needed.
- Ensure that queries are resolved and reporting deadlines are met according to the relevant SOP at all times
- Manage all the escalations within the SLA requirements.
- Ensure ongoing adherence to the company’s quality framework standards (Data), policies, procedures and practices.
- Conduct a Monthly Performance Health Check with the team through regular one on one discussions, and performance stats must be attached to each discussion.
- Perform regular side by side Contact assessments to assist in raising levels of competence.
- Conduct FAIS Supervision Coaching and remote Contact listening to identify training needs and opportunities for improvement.
- Perform group coaching with staff - using Non-Adherence offence information or findings from Side by Side Coaching or topics mentioned in FAIS.
- Supervise staff according to company standards (appraisals, discipline, development, training, performance, succession planning, attendance, coaching, motivating etc).

**Minimum requirements**:

- Matric
- Relevant 3 years degree /diploma essential - preferably in sales and marketing
- RE5 accreditation requirement
- FAIS accreditation requirement
- Minimum 3 years in people leadership
- 3-5 years’ experience in sales - preferably in Direct Business (SME) sales
- Minimum 2 years in Business Improvement
- 2 years relationship management at various levels
- Prior project coordination experience advantageous
- Good Management of resources for contact centre deployment
- Own transport and Valid driver’s license
- Benefits: Medical Aid, Provident Fund

We have other current jobs related to this field that you can find below

  • Direct Sales Supervisor

    7 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001038 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Direct Sales Supervisor at their Head Office...

  • Direct Sales Supervisor

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001038Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Direct Sales Supervisor at their Head Office based in Johannesburg. Responsible for the...

  • Direct Business Sales Consultant

    2 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001087 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of a Direct Business Sales Consultant at their head office based...

  • Direct Sales Executive Transit

    3 weeks ago

    Randburg, South Africa Ikwezi Human Capital Full time

    **Recruiting for a Sales person for a dynamic OOH Media Agency.** **Must have Out of Home sales experience with a proven sales track record.** **Job Description**: **Responsibilities**: - Achieving revenue targets and goals for client direct Transit business. - Develop and maintain strong relationships with internal and external stakeholders. - Campaign...

  • Direct Sales Campaign Manager

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_000985 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Direct Sales Campaign Manager at...

  • Direct Sales Campaign Manager

    3 weeks ago

    Randburg, South Africa Career Circuit Full time

    We require the services of a talented and experienced Direct Sales Campaign Manager at their head office based in Johannesburg, to manage, co-ordinate and impact sales directly and indirectly through the Direct Sales Contact Centre and Outsourced Contact Centre partners, and to achieve profitable sales growth in line with Sales objectives. The role needs to...

  • Administrator: Direct Sales

    3 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001012 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **Roles and Responsibilities** *** - Campaign Management and reporting...

  • Accounting Supervisor

    3 months ago

    Randburg, South Africa The Human Element (Pty) Ltd Full time

    Ou client, an Accounting, Tax and Business Advisory firm to SMME's is looking to employ a detail-oriented and experienced accounting supervisor to oversee and coordinate the daily operations of the SMME Accounting Department. The Accounting Supervisor's responsibilities include recruiting and training accounting staff, assisting in the preparation of...

  • Sales Administrator

    1 week ago

    Randburg, South Africa Corporate Business Security Full time

    **CORPORATE BUSINESS SECURITY requires a Sales Administrator to participate and to maintain current and establish new structures within: Sales, Systems and Processes.** The primary responsibility of the Sales Administrator, is to participate in the day to day business sales activities and operational requirements. Participation will ensure that both sales...

  • Retention Supervisor

    2 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001027 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of a Retention Supervisor in the Direct Sales...

  • Direct Sales Agent

    2 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001023 **Listing status**: Online **Position summary**: **Industry**:Call Centre Industry**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: - Upselling /cross selling products - Meet and exceed the sales...

  • Sales Administrator

    2 weeks ago

    Randburg, Gauteng, South Africa Corporate Business Security Full time

    CORPORATE BUSINESS SECURITY requires a Sales Administrator to participate and to maintain current and establish new structures within: Sales, Systems and Processes.The primary responsibility of the Sales Administrator, is to participate in the day to day business sales activities and operational requirements. Participation will ensure that both sales admin...

  • Direct Sales Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001023Listing status: OnlinePosition summary:Industry:Call Centre IndustryJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Job description: Upselling /cross selling products Meet and exceed the sales quotas Maintain contact and build lasting relationships...

  • Supervisor - Customer Value Maximization

    3 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001203 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker has been South Africa’s leading vehicle tracking company since the...

  • Sales Executive

    3 weeks ago

    Randburg, South Africa Business Solutions Southern Africa Full time

    **Requirements** - An intelligent, sharp & excellent communicator with both strong verbal and written skills - A team player who thrives when working with others towards shared goals - Manage the entire sales cycle, from prospecting to pitching to closing - Develop and grow a strong comprehension of professional sales skills including value based selling -...

  • Sales Representative

    2 weeks ago

    Randburg, South Africa Lawson Direct Channel Full time

    Sales representative responsibilities *Assist customers in the retail stores *Keep track of stock *Great team player and interpersonal skills required *Must have a passed Matric or higher qualifications **Job Types**: Full-time, Permanent **Salary**: Up to R4 000,00 per month **Experience**: - Sales: 1 year (preferred) Ability to Commute: -...

  • Supervisor - Customer Value Maximization

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001203Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer...

  • Sales Supervisor/ Team Leader

    3 weeks ago

    Randburg, South Africa Educor Full time

    Sales Supervisor/ Team Leader (Call Centre) JB4122 Randburg, Johannesburg Market Related Fixed Term Contract Are you an experienced and motivated sales leader with a passion for driving results? We are currently seeking a dynamic Call Centre Sales Manager to join our team in Pinetown. As a key member of our leadership team, you will be responsible for...

  • Sales Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Talent Evolution (Pty) Ltd Full time

    Managing the sales (Direct and Indirect) of the organisation working together with the Head of Sales and the Sales team. You will be responsible for working with the team in driving business operations, creating and managing short- and long-term business activities, driving organizational initiatives, and business process to meet strategic objectives and...

  • Business Sales Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    We are looking for a Sales Manager!Key Responsibilities:Drive sales in the region from Business customers and Partners, focusing on new business initiativesManage and motivate the sales team to achieve individual and regional sales targetsSupport and lead the sales team in providing excellent customer serviceAssist the head of Region in enhancing Tracker's...