Billing/Collections Agent

3 days ago


Cape Town, Western Cape, South Africa 1-gird South Africa Full time
About the Billing Agent positionBilling Agent responsibilities are:

Billing Agent | Duties and Responsibilities

  • Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
  • Daily collections on overdue and delinquent accounts
  • Meeting email, call targets and collections targets
  • Complying with business procedures
  • Debt collector management
  • Customer account management:
  • Updating Customer records
  • Account activations/cancellations
  • Account payment management:
  • Allocate payments
  • Manage payment arrangements
  • Advising Customers on account balances
  • Account reconciliations
  • Credit and debit note management
  • Suspending of respective clients in line with terms offered
  • Black Listing (account handovers) delinquent accounts

Key Competencies

  • Excellent verbal and written communication skills
  • Discipline/respect for confidentiality
  • Great attention to detail
  • Problem-solving ability
  • Strong administrative skills
  • Multi-tasking and Time Management
  • Excellent analytical abilities
  • Customer service driven and brand awareness
  • At all times efficient and helpful
  • At all times friendly and polite
  • At all times patient

Qualifications and Experience

  • Matric
  • 2+ Years of customer service experience within a Billing environment
  • Excel experience (basic)
  • Excellent verbal & written communication skills in English and Afrikaans
  • Willing to work shifts (including weekends & public holidays)
  • Reliable transport
  • Excellent command of English

Paarden Eiland, Western Cape: Reliably commute or planning to relocate before starting work (Required)

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