Uk Customer Service Agent

3 weeks ago


Cape Town, South Africa O'Brien Recruitment Full time

As an Inbound Customer Service Consultant, you will be at the forefront of providing outstanding service to our valued customers. You'll handle a wide range of customer inquiries, ensuring prompt and accurate resolutions while creating a positive and engaging experience. This is your chance to be the hero who puts the customer first

**Responsibilities**:

- Transferring calls to the right experts swiftly, ensuring seamless communication.
- Handling customer complaints with professionalism and empathy.
- Supporting customers on various topics including debt, cancellations, renewals, and endorsements.
- Willing to work shifts

**Requirements and Skills**:

- Previous customer service experience preferred.
- Proactive approach to client interactions, going the extra mile to meet their needs.
- Excellent phone skills and the ability to build strong relationships with customers.
- Motivated and positive mindset to thrive in a fast-paced environment.
- Team player who excels in a collaborative setting.
- Strong communication skills at all levels.
- Eagerness to learn and become an expert on our products and processes.



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