Assistant Front Office Manager

6 months ago


Cape Town, South Africa HotelJobs.co.za Full time

A large 4-star hotel seeks an experienced Assistant Front Office Manager to join their team.

PRINCIPAL RESPONSIBILITES
- Perform daily checks of all controls i.e. keys, adjustments/corrections, paid outs, high balance accounts, guest ledger accounts, duty rota to meet occupancy trends.
- Ensure VIPs are allocated rooms prior to arrival and check rooms.
- Assist in preparation and execution Front Office action plan in line with the set objectives.
- Participate weekly departmental meetings
- Ensure a memorable experience for guests, from welcome, check in and check out, room allocation and ensure all billing is done correctly and timeously
- Check registration cards to ensure guest profiles have been captured correctly.
- Ensure that check in and checkout procedures are strictly adhered to.
- Avail oneself at all times to deal with customer queries, problems or complaints.
- Assist in ensuring maximum room occupancy within the agreed yield management policy.
- Check all department equipment to ensure it is in working order so that service delivery is not affected.
- Assist in preparing monthly Front Office financial performances for presentation as per the stipulated format.

KNOWLEDGE, SKILLS and EXPERTISE

Diploma in Hospitality Management

At least 1 year relevant experience

Previous experience of ProTel advantageous



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