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Assistant Front Office Manager

1 month ago

Cape Town, South Africa HotelJobs.co.za Full time

**A well-established 5* hotel, part of an international brand is seeking an Assistant Front Office Manager.**

**Required Experience & Qualifications**
- Appropriate Tertiary Hospitality qualification
- Minimum of 3 years experience in a similar position within a 5-star environment
- Good leadership, communication and interpersonal skills.
- Professional disposition
- Strong planning and organizing skills to meet deadlines
- Effective problem-solving, decision making and conflict management skills
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to the area of responsibility
- Maintain a neat, clean, and well-groomed appearance as per company standards

**Key Areas of Responsibility**
- Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
- Effectively coordinate and organize the operations of the Front Office department
- Provide support and guidance to all Front Office departments to ensure efficiency throughout
- Achieve hygiene, health, and safety standard requirements
- Interviewing, screening, and hiring of new employees
- Appraising performance; recognition and discipline.
- Coordinate training programs and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
- Address and resolve both guest and staff concerns.
- Maintain a safe work environment by ensuring high standards of repair, hygiene, and safety.
- Guest interaction regarding special requests

**Please forward your updated CV and contactable references.