Customer Success Consultant

7 months ago


Bedfordview, South Africa Bitventure Consulting Full time

**Requirements**:

- Grade 12, a certificate or diploma in customer care or CRM systems would be advantageous.
- A high level of numeracy and computer literacy skills in MS Office (advanced Excel)
- Own/Reliable transport and being able to travel from time to time.
- Willing to work overtime and rotational weekends (compensating with a weekday off)

**Duties**:

- Build trusting relationships with new clients
- Vetting of new clients’ mandates and accounts approval
- Driving client roll outs.
- Responsible for maintaining and updating client database(portal) and ensuring that there is accurate completion of paperwork
- Maintain and improve customer service levels - taking calls & resolving queries within SLA timeframes.

**Why you want to work for us**:

- _Cutting-Edge Innovation_: Be a part of an organization that leads the way in digital transformation, where innovation is the heartbeat of our culture. We embrace ground-breaking technologies.
- _Collaborative Excellence_: Join a diverse and inclusive team of brilliant minds who are passionate about their craft.
- _Impactful Work_: Make a real difference by contributing to projects that shape the future of industries.
- _Continuous Growth:_ We are committed to investing in your professional development and growth.
- _Vibrant Culture:_ Enjoy a vibrant and supportive work culture that encourages open communication and celebrates achievements.

Ability to commute/relocate:

- Bedfordview, Gauteng: Reliably commute or planning to relocate before starting work (required)


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