Claims Consultant

Are you a seasoned professional in the realm of Commercial and Corporate Claims, seeking a new and exciting opportunity? RBS invites you to join our dynamic team as a Claims Consultant, where your expertise will play a pivotal role in shaping the success of our claims advisory and administration processes.

**Role Purpose**:
As a Claims Consultant at RBS, you'll be at the forefront of providing efficient claims advice and administration, adhering to the highest standards and procedures. Your wealth of experience in Commercial and Corporate Claims will be the driving force behind ensuring financial prudence, fostering client satisfaction, and contributing to the overall success of our business strategy.

**Key responsibilities**:
**Financial**
- Ensure appropriate minimization of claims and claims expenses.
- Contribute to the minimization of general expenses.

**Client**
- Ensure accurate, timely, professional, and relevant communication with stakeholders (clients, AE’s, insurers).
- Build and maintain mutually beneficial relationships with internal (account executives) and external (clients) stakeholders.
- Keep clients informed regarding the progression of the claim.
- Contribute to achieving the required client satisfaction targets.

**Business Processes**

Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to):

- Receive claims notification and send and obtain any relevant forms or documents as may be required.
- Administer the complete claims process according to defined claims procedures until claims are settled.
- Appoint assessor or loss adjuster.
- Keep internal systems and records up to date at all times.
- Keep relevant internal stakeholders up to date on the progress of registered claims.
- Make assessment of claims validity and estimate value and administer mandated claims.
- Forward claims in excess of mandate to insurer.
- Obtain quotes for services.
- Arrange approval and payment for claims costs in line with claims and cover.
- Act as an intermediary between insurer and client and timeously relay communication, requests, and documentation.
- Follow the recoveries process, diarize follow-ups, and keep clients informed.
- Ensure productivity targets are met.
- Contribute towards and ensure continuous improvement in own and team performance.
- Adhere to company mandates.
- Participate and contribute to ad hoc projects.
- Report any suspected fraud, misrepresentation, and/or dishonesty.
- Keep an accurate record of own activities.

**Learning and Growth**
- Live the RBS values by committing to the organizational values.
- Ensure continuous self-development.
- Share information and knowledge with the team.

**Minimum experience, qualification, and skills**:

- Minimum of 3 years of claims experience in either Commercial and Corporate Claims.
- Minimum of 3 years of claims experience in a brokerage, is essential.
- Matric or equivalent.
- RE 5.
- FAIS appropriate qualification/credits.
- Computer literate.
- CIMS - advantageous.
- Excellent communication skills (verbal & written).