HR Shared Services Supervisor

7 days ago

Cape Town, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***:
The HR Shared Services Supervisor has overall responsibility for the design and successful delivery of HR transactional processes, as well as leading the progression of the function and the broadening of the scope of services provided.

**WHAT YOU WILL DO**:

- Define strategic and operational direction of HR Shared Services, including defining the operational model, process design and improvement, systems of work and technology, team leadership and talent management, budgets, and vendor selection
- Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Serviced operational model
- Establishes standards and procedures for handling team member questions, transactions, and administration of human resource programs
- Provides leadership and ownership in determining service level agreements, determining control standards and identifying issue escalation matrix
- Lead a team of HR Shared Services professionals to deliver an accurate and timely service to the broader HR team/s, and to continually drive for improvements in the team's performance.
- Builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning.
- Prepare and participate in the preparation of staff development plans, performance appraisals, and assess skills necessary to achieve work objectives
- Acts as liaison between the broader HR team and the HR Service Center to ensure that HR services are aligned with internal client needs
- Instills a strong team member focused mindset within the team to ensure adherence to service agreements and delivery of an exceptional experience to team members at all levels
- Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned

**WHAT YOU HAVE**:

- Bachelor's degree in human resources or a related field OR equivalent combination of education and experience
- Minimum of five years of progressive Human Resources or Service Center experience required
- Minimum of three years of management experience with demonstrated success in building, leading and motivating effective teams preferred
- Service Center management experience preferred
- Experience designing and implemented HR Shared Services highly preferred
- Knowledge of Case Management solutions preferred
- Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met
- Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
- Strong attention to detail and commitment to delivery of quality/accurate work products
- Logical reasoning and problem solving skills to troubleshoot issues
- Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
- Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
- Excellent customer service skills

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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