Global HR Shared Services Specialist

5 months ago

Cape Town, South Africa 2U Full time

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

**What We're Looking For**:
The Global HR Shared Services Specialist will be responsible for the execution of the transactional HR Shared Services tasks as well as monitoring and maintaining the HR Services desk. This role will support the Global HR team by executing on HR service desk requests, onboarding, terminations and maintenance of the HRIS (Workday). The HR Shared Services specialist will be the first point of contact for HR Queries and will provide tier 1 HR assistance.

**Responsibilities Include, But Are Not Limited To**:

- Execute on HR Service Desk request (JIRA), triage query or escalate appropriately
- Process Unemployment Claims
- Responsible for confirmation of employment / Employment Authorization Process (uConfirm & Payroll)
- Global onboarding support and processes to ensure the smooth transition of our new starters
- Terminations and relevant steps
- HR System related duties related to Workday, Greenhouse and Sterling
- Background and Right to work checking
- Management of One-time payments support for the Compensation & Benefits team

**Things That Should Be In Your Background**:

- Relevant qualification (HR or IS preferred)
- 1 - 2 years functional experience
- HR systems familiarity (WorkDay preferred)
- Excellent interpersonal and communication skills
- High service delivery and performance mindset
- Good understanding of HR activities

**Other Attributes That Will Help You In This Role**:

- JIRA background would be beneficial

**Benefits & Culture**

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

**2U Diversity and Inclusion Statement**

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

**About 2U Inc. (NASDAQ: TWOU)**

**About edX**

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not li

  • Director, Global HR Shared Services

    5 months ago

    Cape Town, South Africa 2U Full time

    At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...

  • HR Shared Services Coordinator

    5 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • HR Shared Services Coordinator

    5 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Operational Excellence Specialist

    7 days ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Welcome to WNS Global Services, a leading provider of business process management services. We are currently seeking an experienced Operational Excellence Specialist to join our team.Salary: $60,000 - $80,000 per annumJob Description:Key Responsibilities:Identify and communicate barriers to performance/service delivery to operational leadersContribute in...

  • Customer Acquisition Specialist

    15 hours ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Customer Acquisition SpecialistWe are seeking a highly motivated and results-driven Customer Acquisition Specialist to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for acquiring new customers and driving revenue growth through effective communication and relationship-building skills.About the...

  • HR Administrator

    2 months ago

    Cape Town, South Africa NSC Global Full time

    Overview: **HR Administrator (South Africa)** **Purpose of the role** The HR Administrator supports our HR Shared services team in our South African, Poland with system support required in the Spain and France entities. You will act as the first point of contact for HR-related queries from employees and external partners. You should be experienced with HR...

  • HR Administrator

    4 weeks ago

    Cape Town, South Africa NSC Global Full time

    Overview: HR Administrator (South Africa) Purpose of the role The HR Administrator supports our HR Shared services team in our South African, Poland with system support required in the Spain and France entities. You will act as the first point of contact for HR-related queries from employees and external partners. You should be experienced with HR...

  • Financial Services Customer Experience Specialist

    15 hours ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWNS Global Services is seeking a highly skilled Financial Services Customer Experience Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences across various touchpoints.

  • Customer Service Representative

    15 hours ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of satisfaction.

  • Finance Talent Acquisition Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa TFG HR Shared Services Full time

    Job Title: Finance Talent Acquisition ConsultantWe are seeking a highly skilled Finance Talent Acquisition Consultant to join our team at TFG HR Shared Services. As a key member of our recruitment team, you will be responsible for attracting and hiring top talent in the finance industry.Key Responsibilities:Deliver the full recruitment process, including...

  • Business Process Improvement Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Description:We are seeking a highly skilled Business Process Improvement Specialistto join our team at WNS Global Services.As a key member of our customer service team, you will be responsible for identifying and communicating barriers to performance/service delivery to our operational leaders.You will contribute in regular meetings with team leaders and...

  • HR Business Partner Development Position

    3 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: HR Business Partner Development PositionWe are seeking a highly skilled and influential HR Business Partner to join our team at WNS Global Services. As an HRBP, you will play a critical role in driving business outcomes and adding significant value to our HR function.Key Responsibilities:Employee Induction & On-boarding: Induction and On-boarding...

  • Customer Service Excellence Specialist

    15 hours ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    At WNS Global Services, we are seeking a highly skilled Customer Service Excellence Specialist to join our team. This exciting opportunity is based in Century City and offers a competitive salary of $45,000 per annum.Job OverviewWe are a leading global business process management company that provides industry-specific solutions to businesses across various...

  • Head of Shared Services

    5 months ago

    Cape Town, South Africa South Pole Full time

    South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create...

  • ▷ 15h Left: Investment Specialist – Global Equities

    16 hours ago

    Cape Town, South Africa Aquarius Specialist Recruitment Full time

    Our client is a leading financial services firm committed to delivering exceptional investment solutions. Their Global Equity Investment Team and Distribution Team work collaboratively to provide clients with unparalleled insights and performance. Coupled with a strategy to beef-up their distribution channels, they are now seeking a skilled and motivated...

  • Customer Service Representative

    4 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at WNS Global Services. As a Night Shift Customer Service Specialist, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesInvestigate and resolve customer enquiries in a timely and...

  • Employee Services Specialist

    5 months ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: **Your Role at Impact**: - The Employee Shared Services Specialist is a crucial role responsible for providing exceptional human resources services to employees. The main responsibilities of this role are to handle employee inquiries, process transactions, manage employee data, ensure compliance with company policies, and collaborate to...

  • HR Graduate

    6 months ago

    Cape Town, South Africa Initiate international Full time

    Are you a HR Graduate looking for an exhilarating adventure in the fast-paced world of international recruitment? As an **HR Graduate (Recruitment Specialist)**, you’ll dive headfirst into the dynamic world of talent acquisition. Get ready to make an impact, grow personally and professionally, and enjoy a host of benefits along the way. We are a team of...

  • Debt Recovery Specialist

    15 hours ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly motivated Debt Recovery Specialist to join our team at WNS Global Services. This role will involve proactively contacting customers to resolve outstanding debt and prevent future defaults.

  • Senior Training and Development Specialist

    7 days ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job SummaryWe are seeking a highly skilled Senior Training and Development Specialist to join our team at WNS Global Services.