Shared Service Specialist

3 days ago

Cape Town, South Africa 2U Full time

**What We're Looking For**:
The Global HR Shared Services Specialist will be responsible for the execution of the transactional HR Shared Services tasks. This role will service the Global HR team by executing on HR service desk requests, onboarding, terminations and maintenance of the HRIS (Workday). The HR Shared Services specialist will be the first point of contact for HR Queries and will provide tier 1 HR assistance.

**Responsibilities Include, But Are Not Limited To**:
**Processing of HR requests**
- Execute on HR Service Desk request, or escalate appropriately
- Process Unemployment Claims
- Respond to HR Mail - Currently Online (Review, processing & distribution)
- Responsible for confirmation of employment / Employment Authorization Process (uConfirm & Payroll)

**Onboarding**
- Complete Onboarding Checklist for new hires
- Complete Background Checks: Initiate checks for New Hire, review results according to grid and escalate if needed
- New Hire Tracker Process: Pulled from the onboarding summary in WD to track when I9s and BGCs are sent

**Terminations**
- Process Voluntary Terminations
- Maintain Exit Interview Tracker
- Exit Interviews: Schedule exit interviews
- Provide guidance on how to submit terminations

**HRIS - Workday (25%)**
- Maintain Job Changes Tracker
- Non-Comp Based Job Changes: Edit programs, cost centers
- Relocations and Transfers: Changes in Workday and creating agreements
- Spot Bonuses (One Time Payments (OTP)) & Lending Hands
- Spot Bonus Letters
- Change Org Assignments
- Move Workers: Existing Manager & New Manager

**Things That Should Be In Your Background**:

- Relevant qualification (HR or IS preferred)
- 1 - 2 years functional experience
- HR systems familiarity (WorkDay preferred)
- Excellent interpersonal and communication skills
- High service delivery and performance mindset
- Good understanding of HR activities
- Fast paced and high-pressure work environment

**S**hifted environment (Potential hours: 2pm - 10pm)**

**About **2U** **Inc**. (NASDAQ: TWOU)**

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

**2U** Diversity and Inclusion Statement**

2U is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

**Why It's **Great** to Work at **2U**

2U Cape Town offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.

**Benefits**

2U Cape Town offers a comprehensive benefits package:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organizations

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and condit

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