Billing Specialist

4 weeks ago

Cape Town, South Africa TechQuarters Full time

**Job description**

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud solutions.

Babble’s growth over the last few years is one of the immense success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users,

34,000 mobile connections and 4,000 CCaaS supported agents.

**The Purpose of your role**

**Key Responsibilities**
- Phone Support for Customer Queries/Internal Queries.
- Management of Billing Cases - Customer queries.
- Management of Contracts cases - Customer Terminations.
- Administrate Sales opportunities.
- Maintain Customer Records.
- Running of Ad hoc Invoicing
- Completion of Monthly Invoice checks before sign of.
- Uphold responsibility for allocated accounts.
- Ad hoc Bill run Tasks where required

**What good looks like for this role**
- You will be counted on to manage your own case load in a timely and professional manner dealing with all manner of queries and disputes for subscription-based contracts.
- In more difficult cases you will need to decide when to escalate them to the Team Leader for resolution.
- You must be cool under pressure and will need to be confident in your role as you will be dealing with individuals in senior positions when resolving disputes and queries.
- You will need to create and maintain strong relationships both within and outside the organisation, as you will be working with other teams across the business
- This is an extremely fast paced team, you need to be tenacious, conscientious, efficient, and diligent always.

**Requirements for the role**
- Proven experience in Billing
- Proven experience in Telecoms desirable
- Good organizational skills
- Excellent communication skills
- Ability to adapt to tight deadlines
- Work comfortably individually and as part of a Team

**What you also need to know**

Schedule:

- Monday to Friday
- Hours will be core UK hours (9am - 5.30pm)
- You will be working under our Billing Team Leader

**Why would you work at Babble?**
- Competitive salary
- 23 days annual leave plus bank holidays with increased annual leave based on length of service
- We are changing the way our space works by innovation. Why wouldn’t you want to be part of that?

**The recruitment journey**

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the Manager. If you proceed past this, then you will have a second follow up interview with one other member of the Executive Leadership Team / management team.

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