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Billing Specialist
1 week ago
ROLE PURPOSE
A vacancy exist for a
Billing Specialist for our Vodacom CAPE TOWN Client.
The Billing Role is a key business delivery Function as it is responsible for the billing processing, maintenance and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and complex customer management.
Occasional customer on-site visit's will also be a requirement from time to time.ROLE REQUIREMENT
- Billing Activations and Billing Processing
- Partial Billing
- Monthly Usage Billing
- Annual, Bi-Annual and Quarterly Pricing adjustments
- Manual and Ad-Hoc Billing
- Updating Invoice Details and PO numbers on Billing System
- Premature and Late Activations (Billshock)
- Discounts and Rebates
- Transfers
- Accompany Sales Team to Customer Meetings
- Product Development
- Systems and Process Enhancement
- Process Billing Service Requests with OLA and SLA agreed turnaround time
- Provide Billing Recon's; resolve billing disputes and customer billing queries
TECHNICAL / PROFESSIONAL COMPETENCIES
- Billing Experience in Telecom's CRM Systems
- Comprehensive experience in Excel and other related Microsoft Office product Suite
- Comprehensive Billing experience related to billing reconciliations; account queries; and customer management
- Experience in dealing with high volume high priority Customer accounts
- Siebel Experience essential
QUALIFICATIONS & EXPERIENCE
- Grade 12 (Matric) essential
- Certification in Financial Management or accounting will be advantageous
- At least 1 years' experience in billing or clerical roles
- At least 1 years' experience in core billing environment or Vodacom Activation Activities (PMO)
- Experience of working with Siebel advantageous
- Experience in telecommunications highly advantageous
- Equip the team by way of knowledge sharing
- Encourage collaboration
- Big Picture Solution Realisation
- Holistic Organisational Understanding
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