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Billing and Collections Specialist

3 months ago

Cape Town, Western Cape, South Africa Incubeta Full time
Incubeta seeks to appoint a Billing & Collection Specialist as part of our Group Finance department.

The role will take responsibility for customer invoicing, supporting cash collection, escalating collection issues and ensuring all accounts receivable functions are performed in line with Group controls and processes.


About Incubeta
Incubeta is a global digital marketing company operating in approx. 20 countries with over 600 employees worldwide. We are embarking on our strategy of growth, both organically and via acquisition.

Core finance processes are structurally centralised to ensure streamlined and consistent support for our operations - with team members working across several geographical locations.


Key Responsibilities

Customer Invoicing

  • Responsible for issuing invoices within the accounting system for the South Africa, Australia and Singapore Markets;
  • Issuing invoices in line with Incubeta standards and according to month end deadlines;
  • Supporting Account Managers with billing queries;
  • Responding to billing queries from customers;
  • Ensuring the accuracy and timeliness of internal rebilling;
  • Issuing credit notes / reissuing invoices as required;
  • Issuing customer statements;
  • Supporting global billing projects and ad hoc reporting as required;
Collections / Credit Control

  • Supporting as required in the cash collections process;
  • Building rapport with customers and account managers;
  • Regularly reviewing ageing reports to identify payment risks;
  • Engaging in weekly meetings with local management to discuss ageing profiles;
  • Logging promises to pay to support cash flow projections;
  • Escalating concerns over customer debt collection;
  • Monitoring customer payments in line with payment plans where agreed;
Accounts Receivable

  • Processing any FX writeoffs;
  • Supporting WHT requirements (i.e. requesting tax residency certificates & remittances from customers);
  • Investigating irregularities;
  • Control account reconciliation;
  • Clearing unallocated cash on a timely basis.
Statutory Requirements

  • Provide any necessary inputs into monthly statutory returns;
  • Supporting the audit teams with queries & providing requested documentation;.

Skills required

  • Experience within accounts receivable or billing functions;
  • Relevant degree/diploma preferred;
  • Computer literacy including experience of accounting software packages;
  • Good knowledge of accounting procedures and principles;

Personal attributes

  • The ability to communicate with peers, account managers and customers;
  • Customer focused, ensuring the best service is delivered at all times;
  • Accuracy and attention to detail;
  • A mindset for continuous improvement;
  • Confidentiality;
  • Good team interaction with a willingness to help and support others;
  • Deadlineoriented with the ability to plan, prioritise and manage work, demonstrating a sense of urgency when appropriate;
  • Open to adopting new processes and technologies;
  • Ability to act and operate independently with mínimal daily direction from manager to accomplish objectives.


Please note, due to time critical billing requirements, the opportunity to take annual leave between working days - 6 of the month shall be restricted.