Rep Ii Consumer Operations Support

2 weeks ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**Requirements**:

- Time management skills with the ability to prioritize and multitask and work under tight deadlines
- Excellent communication and presentation skills
- Problem solver and willingness to take initiative and try new approaches and propose new solutions
- Ability to work effectively both independently, unsupervised and as a team
- Helps to keep motivation high by being supportive to colleagues
- Takes full responsibility and the required action for assigned tasks
- Strong customer service skills to maintain relationship between TransUnion and customers
- Track record of over achieving quotas

**What You'll Bring**:
**Responsibilities**:

- Verify consumer disputes and inquiries via phone/fax and make sure data is reporting accurately
- Establishes and maintains positive work relationship with internal team and customers
- Build sustainable relationship of trust through open and interactive communication
- Provide accurate, valid and complete information by using the correct processes and manuals
- Follow communication procedures, guidelines and policies
- Engages resources and guidance from Operation leads in order to provide the best consumer investigation results
- Performs other related duties as required and assigned by the Associate leader or manager of operations
- Meets or exceeds in quality assurance metrics and daily quotas assigned
- Handles administrative and routine tasks required to provide a consistent consumer experience
- Daily queue management process followed daily to make sure SLA is being met
- Participates in special projects and assume other duties and responsibilities as assigned
- Comply with provincial reporting act, consumer reporting legislation and internal SOP policies in place
- Responsible for assisting in the identification and flagging process for both potential and confirmed fraud victims of fraud and maintaining HAWK database.

**Impact You'll Make**:
**Responsibilities**:

- Verify consumer disputes and inquiries via phone/fax and make sure data is reporting accurately
- Establishes and maintains positive work relationship with internal team and customers
- Build sustainable relationship of trust through open and interactive communication
- Provide accurate, valid and complete information by using the correct processes and manuals
- Follow communication procedures, guidelines and policies
- Engages resources and guidance from Operation leads in order to provide the best consumer investigation results
- Performs other related duties as required and assigned by the Associate leader or manager of operations
- Meets or exceeds in quality assurance metrics and daily quotas assigned
- Handles administrative and routine tasks required to provide a consistent consumer experience
- Daily queue management process followed daily to make sure SLA is being met
- Participates in special projects and assume other duties and responsibilities as assigned
- Comply with provincial reporting act, consumer reporting legislation and internal SOP policies in place
- Responsible for assisting in the identification and flagging process for both potential and confirmed fraud victims of fraud and maintaining HAWK database.

TransUnion Job Title

Administrator II, Consumer Operations Support

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