Fraud Operations Team Manager
5 days ago
We are seeking an experienced Fraud Operations Team Manager to lead our team in preventing, detecting, and investigating fraudulent activities.
Key Responsibilities- Leadership and Management: Provide guidance and oversight to a team of fraud prevention specialists, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Fraud Prevention and Detection: Collaborate with stakeholders to identify and mitigate potential fraud risks, and develop strategies to prevent and detect fraudulent activities.
- Customer Centricity: Foster a customer-centric approach within the team, ensuring that all interactions with customers are professional, courteous, and result-oriented.
- Quality Assurance: Ensure that all investigations and resolution processes are thorough, timely, and accurate, meeting or exceeding regulatory requirements and industry standards.
- Team Development: Identify training needs and provide opportunities for team members to enhance their skills and knowledge, promoting career growth and development.
- Experience: A minimum of 2-3 years working experience in fraud prevention, detection, and investigation, preferably in a leadership role.
- Skills and Qualifications: Strong leadership and management skills, with experience in team development, coaching, and mentoring. In-depth knowledge of fraud prevention and detection strategies, relevant laws, regulations, and industry standards.
- Education: Relevant diplomas, certificates, or completed training courses in fraud risk management.
- Dynamic Work Environment: Be willing to work in a dynamic, high-growth environment and adapt to changing business requirements.
- Professional Growth: Opportunities for career advancement and professional growth within the company.
- Collaborative Team Culture: Join a collaborative team culture that values innovation, customer satisfaction, and continuous improvement.
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