Service Administrator

3 weeks ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 72996

**Job Type**
- Permanent

**Job Title**
- Service Administrator

**Computer Skills**
- MS Office,SAGE

**Industry**
- Engineering

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- Reports To : Aftermarket Manager- Main Responsibilities / Functions of Job:
- To provide administrative support to the Service departments by:
- Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.
- Obtaining orders for service from Customers when required.
- Following up on all pending quotations on a regular basis.
- Opening all Service Jobs.
- Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.
- Loading and sending orders for external service providers.
- Expediting parts required for service work to be available when required.
- Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.
- Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.
- Investigating and resolving service admin queries, such as invoice queries.
- Any other service related administrative duties as required.
- Update and maintain customer contact and equipment data information to ensure high data quality.
- Take an active part in suggesting continuous improvements to work flow, working processes and procedures.
- Ensure that all registers are kept up to date on a daily basis as required.
- Transport co-ordination of units for timely delivery
- Assist with internal sales and “walk-in” customers
- Monthly Invoicing and follow up on outstanding payments
- Liase with customers to ensure that equipment is delivered on time
- Preparing rental contracts for customers and following up on orders
- Processing documentation for cross border work
- Assisting sales consultants with customer queries and quotes
- Assisting Debtors with queries
- Data Capturing, reporting, recons and utilization
- Opening of new customer accounts (credit apps)
- Opening of accounts for the company with suppliers
- Accountability (Main performance evaluation factors for job):
- To adhere to all administrative processes to ensure that the company business objectives are met-
**Inherent Requirements**
- Required Skills and Capabilities:
- Computer literacy Good customer relations.- Interpersonal skills to work with customers and suppliers and to work as part of the team.- The ability to plan and prioritise work in accordance with business requirements.- Educational Qualification:
- Grade 12- Previous experience in a similar role will be beneficial.**What Qualification**
- Matric

**Minimum Qualification**
- Matric

**Status**
- Available

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