Human Resources Business Partner

3 months ago

Cape Town, South Africa RSAWEB Full time

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

**Specialisation fields**:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

**Our values**:

- Creativity
- Humanity
- Innovation
- Passion

The Human Resources Business Partner (HRBP) is the primary resource to create alignment between Human Resource and business strategy. The HRBP is aligned to business units, business leaders, and/or functions to provide HR expertise and consulting for building organizational capability to achieve current and future business objectives through the development of proactive Human Resources strategy and practices. The HRBP drives and influences key organizational health and engagement initiatives with the business and provides advice, counsel and executes key initiatives. The HRBP effectively manages and resolves complex employee relations issues, resolution and investigations, performance management, 360 feedback with a focus on leadership development and developing and implementing strategic and tactical initiatives that drive and support desired short and long-term business goals and objectives.

**Key Objectives**

**HRBP Support**
- Provide HR partnership, for both strategic and tactical initiatives, day to day HR support and execution of strategies for assigned business groups.
- Builds and maintains effective working relationships with leaders and employees to provide guidance and counsel on a variety of HR and business-related issues on both strategic and tactical levels
- Provides influence and guidance to client groups through developing partnerships to support achieving business objectives within the assigned populations.
- Manages and resolves employee relations issues.
- Conducts effective, thorough and objective investigations.
- Maintains in-depth knowledge of compliance requirements related to day-to-day management of employees, ensuring regulatory compliance.
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Provides HR policy guidance and interpretation.
- Provides counsel and drives execution on workforce planning and organizational design
- Provides consultation/coaching/training to managers on performance, talent development, and employee relations.
- Provides day-to-day performance management guidance (coaching, mentoring, counseling, career development, disciplinary actions).
- Implements HR best practices for key HR processes including performance management, compensation planning, workforce/capability planning, and talent management.
- Identifies training/coaching/mentoring needs for departments, managers and employees
- Oversees and executes implementation of HR and/or business initiative in assigned business groups.
- Provides project management expertise through the initiation, management and driving of strategic projects and initiatives and change management.
- Participates in assigned business groups operational meetings, business reviews, and team building.
- Act as an advisor on HR issues to management of assigned business groups.
- Handle other projects, duties and responsibilities as assigned.

**HRBP role in Policies, Process, Procedures**
- Maintains knowledge of legal requirements for employers, and suggests updates ad needed, to remain compliant for policies and the Employee Handbook.
- Researches, develops and proposes policy updates, new policies and/or update procedures/guidelines to support growing and evolving organization.
- Provides trend data to Senior HR Manager for revie

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