CRM Manager

2 weeks ago


Cape Town, South Africa Aramex Full time

**Key Responsibilities**
- Own the CRM planning and implementation process, liaising with Tech, Creative,

Sales and all relevant internal channels to ensure CRM is fully aligned with the

business and vice versa
- Develop a deep nurturing flow for sophisticated B2B & B2C customer segmentation
- Maintain all the CRM systems and databases required to deliver a coherent strategy
- Collaborate with our Content Strategist and Designers to deliver required assets
- Measure, analyse and report on results to drive actionable insights
- You will own the funnel - from start to finish
- Brief engineering teams on work needed to maintain and develop CRM infrastructure

**Minimum Requirements**
- +8 Years’ experience in a B2B & B2C CRM / MarComms role.
- Degree in Marketing, Digital technologies or similar relevant field preferred
- Experience with Salesforce Marketing Cloud & Pardot a must
- UX background is a plus

**Competencies & Skills**
- Analytical skills; ability to interpret data and insight to drive improvement.
- Creative thinker, with meticulous attention to detail
- Thorough understanding of advanced data segmentation and marketing automation
- A self-starting attitude—ready to seize opportunities to make an impact without

needing to be told
- Strong understanding of the digital ecosystem, including mobile devices, experiences,
- Strong commitment to collaboration and ideation; ability to work a variety of teams to bring campaign elements to life
- Ability to analyze and interpret metrics and translate them into strategic decisions

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.


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