Bpo Senior Associate

About Us iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients. As a...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

**About Us** iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our...

**About Us** iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface,...

**TeleSales Trainer Job Responsibilities**: Maximizes sales representative effectiveness by determining and solving training needs whilst growing our site in Cape Town by attracting and onboarding new BPO clients. **TeleSales Trainer Job Duties**: - Prepares new sales representatives by conducting orientation to sales process; developing individual...

About Sourcefit: Key Responsibilities: - Formulate effective SEO strategies to improve organic search rankings. - Conduct thorough keyword research and analysis to guide content creation. - Perform website audits to identify areas of improvement. - Develop and implement link-building strategies. - Collaborate with content and web development teams to ensure...

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department. Basic Function The incumbent will be responsible in ensuring that the Transitions are successful. In...

TITLE: ACCOUNT MANAGER (BPO) (Cape Town) We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on...

Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue,...

Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue,...

,  a division of takealot.com, is looking for a highly talented  Senior Marketing Associate  to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!  Think you’ve been challenged before? Think again! Scale : Show the millions of Mr D customers what...

**Position Description** **Job Title**:Associate Director, Project Management - Product Development Center (PDC) **Location**: Cape Town, or Remote in South Africa **Reports to**: Senior Director & Head of Tuberculosis Program Management **Position Summary**: The Associate Director, Project Management provides end-to-end project management leadership to...

**Company**: Relocation Africa (PTY) LTD ( SME business ) **Location**: Kenilworth, Cape Town **Start Date**: 1 September/1 October 2023 **Salary**: R18,000 - R22,000 per month - based on skillset and previous experience Relocation Africa is a leading company in the global mobility sector in Africa, with our Head Office based in Kenilworth, Cape Town and...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

**Description** Job title: Accounts Payable Associate Reports to: Senior Accounts Payable Analyst Main Purpose of Job This role is suitable for an individual that may not have prior experience within Accounts Payable but has a positive attitude and a willingness to learn. The day-to-day role will be combination of normal Accounts Payable duties, and some...

Job DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key...

Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the client and operations on opportunities...

Job DescriptionAn exciting opportunity for an Assistant Manager: Operations has just become available at WNS.We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people,...

Western Cape, Cape Town - Annually Cost To Company (Market related) A well-established global financial services business is seeking a Senior Associate Preparation of financial statements of various entities and individuals/sole proprietors and perform general accounting functions. **Qualification,Skills and Competencies**: - B.Com Degree - Must be fully...