Customer Technical Support

1 week ago


Johannesburg, South Africa Bio-Rad Laboratories Full time

Overview:
**Overview**:
**How You will make an impact**:

- Minimize instrument downtime by effectively solving problems
- Logically troubleshooting with customers to find the best solution
- Look at trends and traces to assist Field Service Engineers (FSE) to carry the correct parts to solve the problem
- Identify customers that require training and communicate it to Field Application Specialists (FAS)
- Saving unnecessary customer visits by FSE and FAS colleges

**What**
**You’ll**
**bring**:

- An ability to learn new systems quickly and grasp new concepts
- Ability to relate to customers in clinical laboratories and blood banks
- Good communication to customers and colleges
- Ability to prioritize customers according to their needs

**Benefits**:Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

- Life & Accident insurance
- Pension Scheme
- Employee Referral Program
- Annual bonus
- Internet allowance

**Who We Are**: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

**Agency Non-Solicitation**: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.



  • Johannesburg, South Africa Mimecast Full time

    Technical Customer Support Associate The legends in customer support We're looking for an exceptional customer centric individual with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account based support to standard business contacts and Partners. As a Customer...

  • Technical Support

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Johannesburg, South Africa LexisNexis Full time

    Description This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support...


  • Johannesburg, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Customer Support Manager to join their team. You will be executing customer support & service work according to agreed workflows and in accordance with the company group processes and safety guidelines. Delivering excellent customer service to satisfy customers. In close co-operation with customer, distributors and the company...

  • Technical Service Support

    Found in: Adzuna ZA B C2 - 1 week ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    RESPONSIBLITIES:Provide general support for warranty to all customers, including warranty processing, claim handling & troubleshooting, as well as KPI reporting.Implement HO warranty processing guidelines and support customers in process-related queries.Responsible for assisting customers with technical issues or questions relating to TMM equipment.Duties...


  • Johannesburg, South Africa Eaton Corporation Full time

    **(Location: South Africa - Johannesburg )** Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? **Customer Support Manager** ("cluster" of Sales Zones) is responsible for the full coordinating of...

  • Technical Support Engineer

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Oxyon People Solutions Full time

    Purpose of the position:To provide a high level of technical support to all our customers in the EMEA region, with specific focus to Africa. To ensure the team continually offers the best level of service in terms of services and equipment.Major Areas of Responsibilities: Do installations and commissioning of all the company's monitoring Radar models in...

  • Customer Support Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa FOUR POINT 0 Full time

    Electrical distributor looking for a Customer Support Agent to join their organisation.Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and...

  • Technical Support

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa Emporium Human Capital Full time

    Technical Support Manager (POS2324055)Roodepoort / West RandR 15 000 to R 18 000 per month RequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Technical Support Consultant. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract) based in Johannesburg.** The primary purpose of this role is to function...

  • Customer Support Specialist

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    As a Customer Support Specialist (Spare Parts), you will be part of the Industrial Automation Division and Power Generation Business Units (BU) based in Modderfontein. ABB is the World leader in Industrial Automation (IA) division delivers integrated solutions for control, plant optimization, and industry-specific application knowledge and services to help...

  • Technical Support Representative

    Found in: Talent ZA C2 - 2 days ago


    Johannesburg, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. This position provides advanced-level user support in operating systems, networking, maintaining and troubleshooting hardware, and...


  • Johannesburg, South Africa Staff Solutions Full time

    New Vacancy - Our client in the Truck Industry in Isando Johannesburg, is seeking a Technical Support Advisor. The position will be based at their head offices. **Duties**: - Technical support to branches, Dealers and clients. - May be required to travel from time to time within the borders of RSA and cross border at short notice. - Develop and maintain...

  • Customer Support Agent

    Found in: Adzuna ZA B C2 - 1 week ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.Manage first contact with prospective customers by evaluating...


  • Johannesburg, South Africa Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries...

  • Customer Support Agent

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa FOUR POINT 0 Full time

    Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.Manage first contact with prospective customers by evaluating...

  • Technical Support Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level...

  • Technical Support Consultant

    Found in: Whatjobs ZA C2 - 6 days ago


    Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Technical Support Consultant.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg. The primary purpose of this role is to function as a 1st...


  • Johannesburg, South Africa Assa Abloy Full time

    Internal Sales and Technical Support**Purpose of the Role**: Purpose of this role is to provide technical support towards customers, sales representatives and managers of ASSA ABLOY. To also correct procedures to the role of order capturing to the point of order release to the courier company. To offer the upmost professionalism in all aspects of this...

  • Technical Support Engineer – ETRM

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Hitachi Energy Full time

    Hitachi Energy’s job vacancy, Career and Recruitment Job title : Technical Support Engineer – ETRM jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries You as a Technical Support Engineer – ETRM will be part of Hitachi Energy business based in Modderfontein, South...