General Manager

7 months ago

Pinetown, South Africa Fidelity Services Group Full time

**Minimum qualifications and experience**:

- University Degree (BCom. or similar)
- Post-graduate qualification highly advantageous
- Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
- Sales metrics, Financial management and analytics, Business systems and processes
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate - (existing or to be obtained on appointment)
- Experience in the Security Industry preferred

**Duties & Responsibilities**:
**Leadership**
- To consistently provide strong leadership of the Region and all staff.
- To communicate with passion the vision and strategy of the Region and its performance.
- To make timely, considered decisions for the long-term success growth and development of the Region.

**Financial Management**:

- Full responsibility for Profit and Loss Centre to ensure profitability is sustained and growth is achieved
- Budgetary planning including revenue and capital expenditures.
- Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
- Manage effective collections for the Region

**Sales**:

- Achieve sales targets per each sales channel
- New Unit sales
- Targeted RPU
- Technical revenue
- Maintain acceptable margins - manage discounts and technical efficiency
- Management of reconnection rate - in conjunction with Customer Contact Centre
- Drives efficiency and effectiveness of in-house sales teams in conjunction with Regional Sales Manager and National Sales Executive
- Oversees efficiency and effectiveness of in-house sales teams in conjunction with the Direct Sales team
- Drives efficiency of and technical teams in conjunction with Regional Technical Managers

**Business generation**:

- Strategy design to grow the business appropriate to the Region and Branches
- Localized Security Scheme (LSS) - management of overall profitability and taking appropriate business decision to ensure long term sustainability
- Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
- Exploring and evaluating green-fields areas for expansion of the business
- Exploring and evaluating acquisition opportunities
- Resolving deadlocks, causing blockages to business flow.
- Planning effectively, instituting short
- and long-term planning.
- Strategic planning, understanding external factors.
- Tactical planning, identify specific actions to achieve long-term goals.
- Contingency planning, preparing an alternative plan that may be followed in case of unexpected events.

**Region and Branch management**:

- Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
- Clear communication and implementation of strategy across the Region and Branches
- Manage attrition rates down
- Ensure development of tactical programs to pursue targeted goals and objectives.
- Monitor overall operational delivery in the Region and Branches
- Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
- Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
- Report key results to corporate offices.
- Engage with all stakeholders in broader organizational strategy planning and execution
- Oversees key projects, processes and performance reports, data and analysis.
- Develop and maintain a wide network of relationships throughout the business to instill a collaborative culture
- Implement localization including Community Social Media, CCTV and other key localization steps in the area.

**Operations**:

- Accountable to maintain quality, service and outputs related to a work in the region (alarm monitoring services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.

**Health and Safety (EHS)**:

- Contributes to achieving regional EHS targets
- Support, encourage and assist with instilling a Zero harm culture across the business
- Ensure required EHS standards and targets are communicat

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