General Manager

7 months ago

Pinetown, South Africa Job Crystal Full time

Our client, an equestrian, social and outdoor lifestyle club is looking to employ a General Manager who will be responsible for the overall management of the venue and show grounds, ensuring seamless coordination across all functions, and cost effective / profitable operating

**Responsibilities**:
**1) Leadership**
- Lead and motivate the team consisting of the book keeper, admin staff, operations manager and food & beverage manager, providing guidance, coaching and support as well as conducting formal performance management
- Create a team mindset where all staff are working to achieve common goals
- Ensure appropriate HR and IR practises and administration, including being responsible for all hiring, employment contracts, performance management, leave management and terminations. The Operations manager and Food and Beverage Manager have direct responsibility for the staff under his/her control.

**2) Business**
- Development and implementation of marketing activities to promote events, increase venue visibility, and attract a diverse range of patrons
- Manage contractual and day to day relationships with sponsors, business partners, advertisers and tenants, and ensure agreements are renewed as and when required, and relevant billing done and collected.

**3) Finance and Corporate Governance**
- Gain a thorough understanding of the Constitution that governs the Club and ensure compliance
- Review the system of internal controls and ensure segregation of duties and safe guarding of assets
- Review all payments, ensuring appropriate supporting documentation and approvals are attached, including supplier reconciliations. Perform level 1 of payment approval
- Review balance sheet reconciliations monthly
- Ensure debtors statements are sent monthly and debtors ageing improves
- Formulate and present comprehensive reports to the General Committee, providing insights into financial and operational performance, and highlighting any issues or concerns, with suitable action plans to address same
- Manage budgetary aspects of venue operations, including cost control, financial forecasting, and revenue tracking
- Develop a limits of authority document with the accounting staff and relevant committee members, taking into account requirements from the constitution in terms of Committee, Trustee and Membership approval
- Investigating and recommending (where appropriate) hardware/software to assist in enhancing management, control & efficiencies in respect of Club assets
- Manage the move to a 100% cashless system

**4) Food and Beverage**
- Collaborate with the Food and Beverage Manager to optimize food and beverage hours and offerings, enhance customer experience, and maximize profitability
- Overall management of the F&B team, to ensure targeted turnover and gross margins are achieved, and controlling operating costs.
- Assist food and beverage manager in determining optimal stock holding and storage levels, in identifying and securing the most appropriate suppliers and in negotiating favourable purchasing and payment terms
- Review and improve controls to mitigate stock loss, whether by wastage or theft
- Review and approve the current menu and any future changes, including both offerings and prices
- Ensure that records required by the Liquor Act are kept, and that all requirements of the Liquor Act are adhered to
- Ensure that stock take and cash up procedures are appropriate, documented and are correctly followed
- Monitor weekly sales and stock usage reports, comparing to budget and expectations
- Audit / spot check kitchen hygiene and general housekeeping and ensure corrective action taken where relevant

**5) Operations**
- Work closely with the Operations Manager to ensure the effective functioning of the venue, maintaining high standards of cleanliness, safety, and efficiency
- Review Operations Manager’s weekly variance report and ensure adequate explanations are received
- Review monthly Operations Manager’s report for the Committee and ensure it is accurate, thorough and complete
- Liaise with designated Events Calendar individual to alter/ add new events
- Update showholders’ booklet and checklists and ensure compliance, including timeous billing and revenue collection

**6) Membership and marketing**
- Co-ordinate membership communication and social media campaigns with the marketing consultant and ensure the website is always up to date
- Ensure an effective process is in place for annual renewals and an accurate record /database of memberships
- Ensure an accurate and up to date communications database is available at all times
- Increase membership satisfaction and drive membership growth
- Foster positive relationships with stakeholders, including a diverse base of members, showholders, event organizers, sponsors, vendors, and the local community
- Keep the Club rules updated and ensure current version is on the website and distributed regularly

**Qualifications and skills**:

- Bachelor's de

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