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Receptionist

7 months ago

Cape Town, South Africa Dr Khalid Coovadia INC Full time

_Position Overview:_
The receptionist is often the first point of contact for patients and visitors, providing essential administrative support and maintaining a professional atmosphere in the office. They play a crucial role in managing incoming calls, welcoming patients, handling inquiries, and performing various clerical tasks.
- General roles & responsibilities_

1. Managing front of house and practice administration

2. Greeting and assist patients in a courteous and kind manner

3. Answer telephone promptly

4. Keep patients informed if doctor is running later and manage service delays professionally

5. Show empathy towards patients and anticipate patients anxieties

6. Scheduling appointments for patients

7. Managing electronic diary

8. Ensuring maintenance of reception area

9. Registration of new patients

10. Updating details of existing patients

11. Safeguard patient privacy and confidentiality

12. Answer patient inquiries

13. Efficient filling and retrieval of patient records

14. Maintain accountability of payments, collections and receipting of monies

15. To comply with practice protocol for the collection of results from the hospital and advise patients of any action/advice requested by doctor

16. To liaise with the Practice Manager when required and follow instructions from them when necessary

17. To act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

18. To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

19. To behave in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings, priorities and rights
- Practice-specific roles & responsibilities_

1. Theatre booking for endoscopies & other procedures
- Ensuring authorisation for procedures
- Creating theatre list
- Sending list to necessary parties
- Communicating with ward on list
- Ensuring doctor has theatre list with referral letters

2. Bed booking in hospital

3. Obtaining authorisation from medical aid for elderly/disadvantaged patients

4. Sending out of endoscopy reports

5. Involved in video capsule authorisation process

6. Confirming appointments in advance

7. Ensuring patients are aware if we are contracted in with medical aid and if patient is liable for copayment
- Skills & Attributes_

1. Maintain a polite, friendly, professional and lively attitude

3. Organisation and time management to manage a variety of tasks effectively

4. Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers

5. Capable of managing challenging or demanding patients

6. Customer service orientated

7. Dress code: smart, professional
- Requirements _

1. Matric

2. Fluent in Afrikaans and English

3. Excellent typing skills

4. Computer skills: Microsoft Office, able to learn medical software

5. Interpersonal skills to interact positively with patients

6. Experience: ±2 years working experience as medical receptionist (beneficial)
- Working hours:_

Monday to Friday: 07h30 - 16h30

Overtime as required

**Job Types**: Full-time, Permanent