Call Centre Agent Fraud
4 weeks ago
Job Description
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
Job Details
Application Closing Date
29/02/24
-
Call Centre Agent
1 month ago
Randburg, South Africa Afrizan Full timeWe are currently looking for young energetic, go-getter Call Centre Agents to join our inbound customer service and sales Call Centre. **Responsibilities** - Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service - Demonstrate teamwork as a valued team player - Assess...
-
Call Centre Agent Fraud
1 month ago
Randburg, South Africa FirstRand Full timeJob Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met - Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service -...
-
International Call Centre Agents
1 week ago
Randburg, South Africa Morchents SA Full timeOur international client is looking for vibrant customer services agents to work in their online shopping campaign. **Minimum Criteria** - Excellent articulation (Well spoken) - Matric - Excellent customer service skills - Excellent communication skills - 12 months + Call Centre Experience - Flexible to work shifts - Have a clear criminal record. - Ability...
-
Call Center Agent
1 month ago
Randburg, South Africa Oaksure Financial Services Full timeCall Centre Agents Needed - Requirements - Matric - South African ID - Previous Call Centre Experience will be an Advantage **Salary**: From R4,500.00 per month **Education**: - High School (matric) (required)
-
Call Centre Manager-bpo
1 month ago
Randburg, South Africa Energy at Work Projects Full timeBPO Sector experience; - Experience in dealing and managing UK and US clients; - Experience working USA hours - Proven track record in handling managing multiple clients - Proven track record in managing an Omnichannel call centre - Start date: ASAP - Salary Negotiable **Responsibilities** - Responsible for our new call centre in Johannesburg, South...
-
Randburg, South Africa BluTrain Group Full timeWe are looking for professional enthusiastic, motivated, and exceptiona**l outbound** **sales agents with **experience in short term outbound sales experienced to start 31 July/01 August 2023: **Must have**: - Matric - 2-3 years short term insurance experience in an outbound call centre (telesales experience) - Fluent in English - Good communication...
-
Roadcover : Contact Centre Agent
8 hours ago
Randburg, South Africa iSON Xperiences Full timeThe Agent is responsible to **effectively assist customers** with general and specific queries, handling complaints by providing a **consistent standard of service and compliance** and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer  by **speaking to customers and listening...
-
Debt Collections Call Centre Agent
4 weeks ago
Randburg, South Africa SISOL Labour Projects Full timeREQUIREMENTS - Grade 12\Matric - Must have 1-2 years sales experience within a call center - Excellent communication skills (written and verbal) - Clear criminal and credit record. - Must have strong background as a call center agent including outbound and inbound call center experience. **Job Type**: Permanent **Salary**: From R4,500.00 per month
-
Call Centre Consultant
1 month ago
Randburg, South Africa CareerfinderZA Full timeThe successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation. The incumbent will be expected to be results driven and to live the values of the organisation. **Key Performance...
-
Contact Centre Agent
1 day ago
Randburg, South Africa iSON Xperiences Full time**PayJoy Customer Service Agents** **Based in Randburg and BryanstonÂ** **Shifts between 09:00 am - 19:00 pm** **Working from Monday to MondayÂ** Â **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited...
-
Head of Call Centre Sales
1 month ago
Randburg, South Africa Ability Recruitment Full time2023-08-10 - 2023-08-31 - Permanent - JHB002880 - Sales & Marketing- Gauteng, Randburg - Annually Cost To Company (Market related, Negotiable)- The purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all campaigns is maximized and that the Clients objectives are met as required. The incumbent(s) will...
-
Call Center Manager
1 month ago
Randburg, South Africa Afrizan Full timeWe are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. **Responsibilities** - Responsible for our new call centre in Randburg Johannesburg, South Africa - Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations - Work closely...
-
Outbound Collections Agent
1 month ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full timeOUTBOUND COLLECTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act...
-
Outbound Collections Agent
4 weeks ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full timeOUTBOUND COLLECTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act...
-
Outbound Collections Agent
1 month ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full timeOUTBOUND COLLECTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act...
-
Outbound Collections Agent
1 month ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full timeOUTBOUND COLLECTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act...
-
Sales Agent
4 weeks ago
Randburg, South Africa ICONAF Full timeJob Description/Specification Sales Agent/ Consultant **Job Title**: Sales Agent/ Consultant **JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...
-
Call Centre Head/head of Sales
1 month ago
Randburg, South Africa Watershed Consulting Full time**Job Description**: **1. JOB SUMMARY** The purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all campaigns is maximized and that the Clients objectives are met as required. The incumbent(s) will need to manage and lead the activities of the Senior Sales Leaders in order to make certain that they...
-
Digital Supervisor
1 month ago
Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeDigital Supervisor - Call Centre & Telesales - Randburg Minimum requirements: - Matric + NQF5 or higher - RE5 & FAIS compulsory - Call Centre Supervisory / leadership experience of 2 years in a sales environment - Familiar with Industrial Relations, Customer Relations, General Management Salary offer: R23K - R43K Application Question(s): - Are you RE5 &...
-
Insurance Broker
1 month ago
Randburg, South Africa iPersonnel Full time**Overview**: The incumbent will be stationed within a professional outbound and inbound call centre environment that renders financial intermediary and advisory services to clients by providing various quotations that best suits clients' needs for vehicle and household content insurance. The successful hire will be expected to generate leads by cold calling...