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Guest Relations Officer

4 months ago

Cape Town, South Africa HotelJobs.co.za Full time

5* Boutique Hotel in the City of Cape Town

the Guest Relations Officer main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily, The duties include Guest handling as well as performing administration tasks.You are required to obtain reservation information ,and offer valuable information to Guest regarding accommodation ,Services and activities,and will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

**KEY FOCUS AREAS**
- Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
- Obtain all required reservation information prior to arrival, following up on arrival details on the day.
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
- Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
- Offer guests information regarding all services, accommodation, and facilities.
- Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
- Be present for the hosting of meals when required.
- Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.

**REQUIREMENTS - QUALIFICATIONS AND SKILLS**
- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year’ experience in a similar position
- Sound knowledge of MS Office suite and PAN Strat
- Knowledge and experience of overall hospitality operations.
- Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.
- Presentable and well spoken
- South African or Valid Work Permit