Assurance Manager

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**KEY RESPONSIBILITIES** *** **Strategy and Development** - Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance - Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems...

Automotive Project Manager is required for an international company in Cape Town. BEng or Master’s (Mechanical or Electrical or Mechatronic Engineering). 7-10 years of proven experience as PM in the automotive industry. **Automotive Project Manager (Mechanical/ Electrical/Mechatronic Engineering)** Cape Town Minimum requirements and experience: - BEng...

Minimum requirements: - Mentoring of trainees - Manage and control staff allocations on audit projects - Ensure completion and finalisation of audits - Building of effective relationships with clients and staff - Perform review of audit sections - Participate in the planning and execution of audit engagements for a diverse range of clients - Plan and...

Minimum requirements: Mentoring of traineesManage and control staff allocations on audit projectsEnsure completion and finalisation of auditsBuilding of effective relationships with clients and staffPerform review of audit sectionsParticipate in the planning and execution of audit engagements for a diverse range of clientsPlan and perform substantive audit...

Minimum requirements: Mentoring of trainees Manage and control staff allocations on audit projects Ensure completion and finalisation of audits Building of effective relationships with clients and staff Perform review of audit sections Participate in the planning and execution of audit engagements for a diverse range of clients Plan and perform substantive...

**Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service related information aligned to the Standard Operating Procedures - Access various systems as required to resolve queries and / or complaints and accurately update information - Escalate relevant queries to stakeholders to ensure resolution - Capture the...

The main purpose of this position is to take responsibility for the effective management and training of the laboratory employee compliment; execution and continuous maintenance of the laboratory functions, procedures, and test methods; ensuring effective operation, maintenance, and calibration of laboratory equipment and instruments on all sites; and the...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via various communication channels in a professional and customer centric manner and perform administrative functions relating to store maintenance and staff card reconciliations. **Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service...

Grab this opportunity where you will be given the chance to study and work **AT THE SAME TIME**! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Contact Centre...

**Key Accountabilities/ Principal Responsibilities** **Primary Duties** Technical and Soft Services Project Leadership Growth, budgets, profitability and cost control Manage Technical maintenance and project development Manage staff performance Contract Management and Procurement Manage CAFM System Administration Health and Safety Compliance Security...

**Key Accountabilities/ Principal Responsibilities** **BID AND TENDER LIFECYCLE MANAGEMENT** Lead and coordinate the entire bid process, from opportunity identification to successful submission and award. Develop and maintain bid templates, response libraries, and a structured bid lifecycle process to ensure high-quality submissions. Evaluate bid...

My client is seeking an Assessor and Facilitator to join their dynamic team. The company is based in Century City in the Western Cape. A relevant qualification in Education, Training, or a related field on NQF 6 and higher Assessor and Moderator certification for NVC (New Venture Creation) qualification on NQF Level 2and NQF Level 4. Assessor and Moderator...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: -...

**Job purpose** **Performance** - Achieve agreed upon targets and outcomes as directed by management within schedule - Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts - Establish, develop and maintain positive business and customer relationships...

Ready to make a big impact in the **food production** world? NDC Personnel & Contractors, in collaboration with an **FMCG** partner in the **Western Cape**, is actively seeking a **QA Supervisor** to implement food safety standards throughout the facility and ensure everything runs smoothly! Serve as an essential figure in upholding food safety standards...

**Responsibilities**: - Ensure delivery of superior customer experience - Meet and exceed required key performance indicators in relation to quantitative, qualitative, and behavioural volumes. - Utilize a variety of software programs to resolve customer queries. - Resolve queries in line with departmental standards. - Providing the right solutions to...