Internal Sales Coordinator

2 weeks ago

Midrand, South Africa Sentinel Staffing Services Full time

**Job Purpose**:

- The Internal Salesperson is responsible for maintaining and developing their own customer portfolio, with a keen focus on account management and new business development,
- He / she will be the first point of contact for all clients and act as administrative support for the external salesperson assigned to the same accounts.
- He / she will be will also be assisting the Key account managers to fulfil customer expectations.

**Duties and Responsibilities**:

- Ensure that you meet the stipulated monthly, quarterly, yearly sales targets, as set out by management
- Ensure that the target of 30% of sales are based on new customers as set out in your target
- Ensure that all reports are ready for weekly sales meetings
- Consolidate with Key account managers on weekly forecast and pipeline for weekly sales meeting to be submitted to head of sales
- Ensure all orders received are entered into Evolution accurately and followed up with procurement / warehouse until final delivery to client
- Ensure forecasting is done with clients in conjunction with internal departments, including management, and within stated limits to make sure the correct required stock levels are maintained
- Ensure the slow-moving stock is sold before any new orders are placed with suppliers
- Ensure CRM is updated daily with all relevant activities
- Actively and successfully manage the sales process: lead generation (cold calling), presentations; handle objections, find solutions, close deals
- Schedule regular client meetings for the external sales person
- Proactively manage respective accounts assigned
- Proactively up-selling and cross-selling into existing accounts
- Maintain an agreed level of pro-active telephone contact with both existing and prospective customers
- Ensuring all fibre optic tenders are identified and that a successful and accurate bid is submitted on time
- Maintain knowledge of competitor’s products and pricing levels
- Maintain regular research on clients and the fibre industry / market
- Stay up to date with new products / solutions
- Maintain regular self-learning with regards to fibre products / solutions
- Assist procurement / technical department with product pricing
- Compiling quotes and doing follow ups
- Maintain a professional standard at all times
- Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion. where relevant, such matters must be escalated to the Sales Manager
- Stay up to date with any developments relevant to customer accounts
- Assisting with compiling of Tender submissions
- Perform any ad hoc duties deemed appropriate by the Sales Team/ Management

**Required skills and attributes**:

- Excellent communication skills
- Technical aptitude
- Tenacious and persuasive personality
- Ability to thrive under pressure
- Ability to work independently and within a team
- Target driven
- A mature and positive approach to your work
- Strong attention to detail
- Driven to satisfy customer needs and expectations
- Good cold calling ability
- Urgent and efficient approach to daily activities

**Required Knowledge, Abilities and Experience**
- Matric
- 3-5 years internal sales experience
- Tender compiling
- CRM or other software experience
- Intermediate Microsoft Excel experience
- Intermediate Costing experience
- SAGE Evolution experience will be beneficial

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