Technical Co-ordinator

3 weeks ago

Alberton, South Africa Fidelity Services Group Full time

**PURPOSE**: The aim of a Technical Co-ordinator is to book, schedule and co-ordinate service calls.

**Key Performance areas**:

- ** Booking Service Calls**:

- Answering all incoming telephone calls in an efficient and professional manner
- Arrange service requests in accordance with ADT policy and clients needs
- Ensure that all information given by the client corresponds with the information on the Technical system.
- ** Co-ordinate Technicians**
- Print and distribute Technicians with work schedules daily
- Call clients to let them know that the Technician is on his way
- Record the Technicians daily whereabouts and take corrective measures should the technician's work schedule need to be amended (taking times
- Booking emergency calls for standby Technician to do after hours and ensure that the Technician and the control room are aware of the calls by means of a standby sheet and cc the standby Manager.
- Assisting Clients on an ongoing basis.
- Forward all client requests and relevant information to dealers, franchises, ADT Branches and Sub-contractors and other departments
- Rebook to be done and up to date daily
- Outstanding invoices to be collected daily
- ** Invoicing**
- To collect all completed job cards/invoices after managers have signed them off
- Capture all relevant invoicing details onto the technical system
- Prepare to invoice documentation and despatch to admin and finance timeously
- ** Client Liaison**
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Courtesy SMS’s daily
- Reminder SMS’s daily
- ** General**
- Have knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
- Filling, faxing, ordering of stationery and all other office duties
- Adhere to shift roster and office hours
- Assisting with other ad-hoc tasks, analysis and projects as and when required by Management
- ** Standing Operating Procedures**
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed-upon targets
- Meeting and keeping on agreed-upon targets - performance
- High standard of service must be upheld
- Ensure SOX compliance at all times
- Ensure that the Big 5 principles are upheld at all times

**_Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Residential Alarm Sales Consultant

    4 weeks ago

    Alberton, South Africa Fidelity Services Group Full time

    **Reporting to**: Sales Manager **PURPOSE**: To effectively quote and sign up potential clients requiring the services of ADT Security. **QUALIFICATION & EXPERIENCE**: - Matric - 5 years’ sales experience - Drivers licence - Reliable car **JOB REQUIREMENTS & OTHER ATTRIBUTES**: - Computer Literate (MS Office, advanced Excel, PowerPoint) - Listener...

  • Residential Sales

    2 weeks ago

    Alberton, South Africa Fidelity Services Group Full time

    **Reporting to**: Sales Manager **PURPOSE**: To effectively quote and sign up potential clients requiring the services of ADT Security. **QUALIFICATION & EXPERIENCE**: - Matric - 5 years’ sales experience - Drivers licence - Reliable car **JOB REQUIREMENTS & OTHER ATTRIBUTES**: - Computer Literate (MS Office, advanced Excel, PowerPoint) - Listener...

  • Senior Instrument Technician

    1 week ago

    Alberton, South Africa Rand Water Full time

    **Job Advert Summary**: - To effectively monitor, control and calibrate current and new instruments as well as installations using available resources and to maintain plant in an efficient manner. Maintenance and enhancement of the instruments and processes in the plant/satellite stations **Minimum Requirements**: - N6/National Diploma in Instrumentation...

  • Senior Instrument Technician

    2 weeks ago

    Alberton, South Africa Rand Water Full time

    **Job Advert Summary**: - To effectively monitor, control and calibrate current and new instruments as well as installations using available resources and to maintain plant in an efficient manner. Maintenance and enhancement of the instruments and processes in the plant/satellite stations. For Emplyment Equity purposes Rand Water will prioritise females and...

  • Executive Assistant

    4 weeks ago

    Alberton, South Africa RJPersonnel Full time

    2years To perform a supporting role to the Executive by executing; organising and co-ordinating all personal assistant functions to optimise time management; thereby ensuring the Executives efficiency and effectiveness. **Qualifications and Experience**: - Matric / Grade 12 / National Senior Certificate - Diploma - Completed Reports and Achieved Budgets -...

  • Maintenance Configurator

    3 weeks ago

    Alberton, South Africa Rand Water Full time

    **Job Advert Summary**: To be responsible for controlling the site’s codification process, technical and operational documentation, procedures, including drawings and changes. **Minimum Requirements**: - Grade 12, (N3 or T1) - 4 Years’ experience after qualification of which 2 years with Rand Water and 2 years further in configuration - Management and...

  • External Sales Representative Alrode

    5 days ago

    Alberton, Gauteng, South Africa Fawkes Thermal Manufacturing Full time

    Job OverviewThis job requires passion, commitment, and the drive to succeed. You will be developing and maintaining relationships with customers in several industries, which means you need to be a focused, proactive self-starter, and able to multi-task in a fast-paced environment. Additionally, you're a service provider, as well as a customer advocate within...

  • Mechanical Foremen

    3 weeks ago

    Alberton, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - N6 National Technical certificate or equivalent with a recognized trade test as Fitter or Fitter and Turner. - 7 years’ experience of which 5 years’ must be as a mechanical artisan and 2 years’ experience in a supervisory capacity - 2 years’ project supervision experience - Computer literacy (MS...

  • Reconnection Alarm Sales Consultant

    2 weeks ago

    Alberton, South Africa Fidelity Services Group Full time

    **POSITION**: SALES CONSULTANT: RECONNECTIONS **DEPARTMENT**: SALES **REPORTS TO**:SALES MANAGER **MAIN PURPOSE OF JOB**:To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner). **1....

  • Planning Coordinator

    1 week ago

    Alberton, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Raw Material Controller

    4 weeks ago

    Alberton, South Africa AkzoNobel Full time

    **Date**:Feb 27, 2025 **Location**: Alberton, ZA **Company**:AkzoNobel **About AkzoNobel** Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the...

  • Apprentice L1

    2 weeks ago

    Alberton, South Africa Motus Corporation Full time

    Carry out fault diagnosis to aid and speed vehicle servicing. - Ensure diagnostic equipment is used in vehicle examinations. - Ensure DCSA procedures and policies are carried out during repairs & printouts kept. - Ensure faults are accurately diagnosed to customers’ satisfaction. - Discuss matter with Service Advisors as required and provide lucid...